Customer Service Manager

B&M Retail; Bognor Regis; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK retailer is seeking a Customer Service Manager for their store in Bognor Regis. The ideal candidate will manage the cash office and checkout area, ensure exceptional service, and lead a team in a fast-paced environment. This full-time position offers stability and career development opportunities, along with employee benefits including discounts and training.

Benefits

10% store discount

Employee Assistance Programme

Career progression opportunities

Qualifications

• Experience managing a small to medium sized team in a fast-paced retail or hospitality environment.
• Strong numerical and problem solving skills.
• Flexible approach and a 'can do' attitude.

Responsibilities

• Drive your team to deliver personable, polite and prompt service.
• Coach colleagues to demonstrate appropriate skills in the checkout area.
• Ensure compliance with company stock control procedures.

Skills

Team Management

Customer Service Skills

Numerical Skills

Problem Solving

Job description

About the Role

Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? We are currently recruiting for a Customer Service Manager to join our store team in Southern Cross Trading Estate, Bognor Regis. This is a full time role and being flexible with your working pattern will be essential.

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers. You will also:

• Drive your team to deliver personable, polite and prompt service in the checkout area
• Act as a role model, displaying exceptional service to our customers
• Be highly visible and approachable to customers and your colleagues
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance of company stock control procedures within the appropriate timelines
• Ensure company property, cash and stock are secure at all times
• Play a vital part in continuing to make our stores a fun place to work

About You

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service. It is essential that applicants have the following:

• Experience of managing a small to medium sized team, in a fast-paced retail or hospitality environment
• Strong numerical and problem solving skills
• A flexible approach and a 'can do' attitude
• Great customer service skills, and the ability to drive your team to deliver amazing service too
• The ability to think on your feet

Why B&M?

B&M aren't just any retailer. We're one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. But it's not just our rapid expansion that sets us apart; it's our ongoing commitment to our people. Our growth is huge and is showing no signs of slowing down… there's never been a better time to join the team!

What We Offer

• Job stability and a clear path for your career progression and internal development
• Amazing on the job training
• 10% store discount across all B&M & Heron Foods stores, with regular double discount events
• Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
• Wellbeing support & guidance through our Employee Assistance Programme
• A stable & permanent 40 hour contract