Customer Service Manager

BM Stores; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

B&M Stores recherche un Customer Service Manager pour rejoindre son équipe à Belfast. Dans ce rôle, vous serez responsable de la gestion du bureau de caisse et de la zone de paiement, garantissant un service exemplaire. Le candidat idéal devra avoir une solide expérience en gestion d’équipe, avec un accent sur le service client et la résolution de problèmes. Rejoignez une entreprise en pleine croissance offrant d'innombrables possibilités de progression de carrière.

Qualifications

• Expérience de gestion d'une petite équipe dans un environnement de vente au détail rapide.
• Solides compétences numériques et en résolution de problèmes.
• Approche flexible et attitude positive.

Responsibilities

• Diriger une équipe pour fournir un service de qualité.
• Former les collègues pour assurer les compétences et connaissances appropriées.
• Assurer la conformité des procédures de contrôle des stocks.

Skills

Numerical Skills

Problem Solving

Team Leadership

Customer Service

Flexibility

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are currently recruiting for a Customer Service Manager to join our team at Rosemary Street, Belfast!

This is a full time, permanent position and requires the flexibility to work shifts in the daytime, evenings and at weekends.

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.

You will also:

• Drive a team to deliver personable, polite and prompt service in the checkout area
• Act as a role model displaying exceptional service to our customers
• Be highly visible and approachable to customers and colleagues
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance of company stock control procedures within the appropriate timelines
• Ensure company property, cash and stock are secure at all times
• Play a vital part in continuing to make our stores a fun place to work!

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that applicants have the following:

• Experience of managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a 'can do' attitude
• The ability to think on your feet

B&M Retail are one of the UK's fastest growing retailers and with our ongoing expansion plans there really hasn't been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!

If you would like to join a great team in a fast paced, growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.