Customer Service Manager

B&M Retail; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

B&M Retail is seeking a Customer Service Manager for their Belfast location. This full-time, permanent role involves leading a team to deliver exceptional customer service while managing checkout operations. Ideal candidates will have experience in retail management and demonstrate strong problem-solving skills.

Benefits

Ongoing training

Career advancement opportunities

Qualifications

• Experience managing a small team in a fast-paced retail environment.
• Strong numerical and problem-solving skills.
• Flexibility and a positive attitude.

Responsibilities

• Manage the cash office and checkout area for high customer service standards.
• Lead a team to ensure personable and prompt service.
• Coach colleagues and maintain compliance with stock control.

Skills

Numerical skills

Problem-solving skills

Leadership

Customer service

Job description

Customer Service Manager - Belfast

We are currently recruiting for a Customer Service Manager to join our team at Rosemary Street, Belfast.

This is a full-time, permanent position requiring flexibility to work shifts during the daytime, evenings, and weekends.

Role Responsibilities

• Manage the cash office and checkout area, ensuring high standards of customer service.
• Lead a team to deliver personable, polite, and prompt service at the checkout.
• Act as a role model by demonstrating exceptional customer service.
• Be highly visible and approachable to both customers and colleagues.
• Coach colleagues to ensure they possess the necessary skills and knowledge.
• Ensure compliance with stock control procedures within specified timelines.
• Maintain the security of company property, cash, and stock at all times.
• Contribute to making our stores a fun and engaging place to work.

Candidate Requirements

• Experience managing a small team in a fast-paced retail environment.
• Strong numerical and problem-solving skills.
• A flexible approach and a positive, 'can-do' attitude.
• Ability to think quickly and adapt to changing situations.

At B&M Retail, we are one of the UK’s fastest-growing retailers. With ongoing expansion plans, now is a great time to join us. We offer fantastic on-the-job training and opportunities for career advancement.

If you're eager to join a dynamic team in a growing business, apply online today.

B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.