Customer Service Manager

Pollock (Scotrans) Ltd; Bathgate; On-site; GBP 33,000 - 38,000; Full time

Job summary

A logistics and transport company is seeking an experienced Customer Service Manager to oversee customer relationships and lead a growing team. The role demands strong organisational and communication skills, along with proven experience in the industry. This position offers a competitive salary of £33,000 - £38,000 per annum and various benefits including training opportunities and career growth in a supportive environment.

Benefits

Competitive salary

Training opportunities

Excellent holiday allowance

Life assurance

Pension scheme

Free uniform

Qualifications

• Proven experience in customer service, preferably in logistics or transportation.
• Strong interpersonal and communication skills.
• Excellent organisational skills and attention to detail.

Responsibilities

• Oversee and nurture relationships with customers.
• Collaborate with depot managers to ensure customer service delivery.
• Lead customer service team and authorise holiday requests.

Skills

Interpersonal skills

Communication skills

Organisational skills

Strategic focus

Solution-driven approach

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Customer Service Manager

Location: Bathgate

About Us: At Pollock Scotrans Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.

Job Description: We are seeking an experienced Customer Service Manager to deliver exceptional service and driving growth in the logistics industry. The ideal candidate will have proven experience working in a customer service managerial position within the transport and logistics industry.

Key Responsibilities:

• Oversee and nurture relationships with our customers, ensuring their needs are met and expectations exceeded.
• Collaborate closely with depot managers to align strategies and ensure seamless customer service delivery.
• Facilitate the smooth onboarding process for new customer accounts, ensuring a seamless transition and alignment with their expectations.
• Leading our small Customer Service Team, office based and external at customer sites. Authorising holiday requests and maintaining suitable office cover, coordination of activities including, Daily Service Reports, OTIF, KPI Monitoring.
• Liaising with our traffic department and customers to ensure the smooth running of the operation.
• Being responsible for the efficient and effective completion of all administrative tasks to ensure all invoicing processes can be completed without delay.
• Answering all queries via email, phone and face to face.
• Using various internal/external IT systems.
• Implement a robust efficient returns process to give clear visibility and traceability from start to finish and adhering to customer expectations.

Requirements:

• Proven experience in Customer Service, preferably in the logistics or transportation industry.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and internal stakeholders.
• Strong strategic focus and continuous improvement experience.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple accounts and priorities.
• Solution-driven and flexible approach to work.
• Ability to work as part of a team and on own initiative.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Why Join Pollock Scotrans Ltd?

• Competitive Salary: £33,000 per annum - £38,000 per annum, depending on experience.
• Hours: 08:00hrs - 17:00hrs, Monday to Friday.
• Training: Monthly Courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
• Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.

How to Apply

If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now!

Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient applications.

Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.

Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs.

Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.

*Subject to terms and conditions.