Customer Service Manager

JR United Kingdom; Basingstoke; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading property developer in London is seeking a Customer Service Manager to lead the customer service experience throughout a residential apartment development. The role involves managing customer relations, overseeing the warranty period, and ensuring high-quality service delivery with construction partners. Ideal candidates will have significant experience in the residential real estate sector and a hands-on management approach.

Qualifications

• 5+ years' customer service experience in Residential Real Estate.
• Experience in Customer Service Management for a Property Developer.
• Excellent communication skills required.

Responsibilities

• Implement customer service best practices in residential development.
• First point of contact for customer queries throughout the customer journey.
• Liaise with subcontractors to address defects professionally.

Skills

Customer Service

Communication

Relationship Management

Proactive Approach

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

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London Residential Development

An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading on a key residential apartment development in London as lead on the Customer Service Experience from exchange and through the warranty period overseeing the close out phases of the development ahead of PC ensuring construction teams are delivering high quality and first class experience throughout the customer service journey. You would be effective in developing and maintaining relationships with construction partners, suppliers to ensure best practice and high quality standards are adhered too with a proactive approach.

The ideal candidate would have experience as a Customer Service Manager with knowledge and experience demonstrated in customer service and responsible for developing a team who provide customers with a delightful, friction less experience.

Responsibilities

• Utilise best practice and knowledge within residential development and real estate to implement and provide a customer service experience on a key developments in London.
• First point of contact for customers on a day to day basis across the customer journey from exchange and completion and the 2 year warranty period.
• Provide strong communication to the customer with construction updates.
• Liaise with sub contractors to ensure reported defects are dealt with in a cost effective and professional manner.

Qualifications & Experience

• Bachelor's degree or equivalent experience
• 5+ years' of customer service within Residential Real Estate in London.
• Experience in Customer Service Management role for a Property Developer or House Builder
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)