Customer Service & Logistics Specialist

ZipRecruiter; England; On-site; USD 60,000 - 75,000; Full time

Job summary

A beverage manufacturing company in the United Kingdom is seeking a Customer Service / Logistics Specialist to manage customer accounts and ensure smooth logistics. This full-time position requires at least 5 years of relevant experience and offers a salary of $60,000 to $75,000 annually, along with comprehensive benefits including medical and 401(k) matching.

Benefits

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Minimum of five years' experience in a similar role preferably for a food/consumer products company.
• Experience with freight vendors, shipping and tracking.
• Authorized to work in the US.

Responsibilities

• Manage customer accounts, entering orders and arranging freight.
• Communicate with customers about product shortages or delays.
• Track all shipments in progress and monitor on-time delivery.

Skills

Strong attention to detail

Strong phone contact handling skills

Excellent communication and interpersonal skills

Education

Bachelor of Arts in business, marketing, or related field

Tools

Netsuite

Microsoft Office Suite

Google Sheets

Job description

Job DescriptionJob DescriptionJob description

COMPANY OVERVIEW: Eagle Beverage, a fast-growing specialty beverage manufacturer in Kent, WA, focuses on private label syrups, cocktail mixers and powders and plastics products. Manufacturing since 1972 the company has over 500 SKUs of products and is looking for an additional dynamic, energetic and committed Customer Service /Logistics Specialist.

GENERAL SCOPE: This person will be a critical member of our administration team providing support on all aspects of our client development and customer service. The ideal candidate is able to manage complex details, work independently and follow through on tasks. The primary job responsibilities of this position include but are not limited to managing customer accounts, entering orders, arranging freight and working with freight forwarders, completing commercial documents and billing. Additionally, day to day functions regarding invoicing, quoting shipments and tracking orders will be expected.

Essential Job Functions:

· Manage customers' orders and production procedures. Maintain regular contact with existing customers to determine shipping needs.

· Enter orders and send quotes; email completed invoices;

· Participate in production meetings;

· Work with nominated freight forwarders/freight companies to secure pick up and bookings;

· Actively quote shipments and create BOL's;

· Issue complete, accurate and timely load confirmations to the carrier(s) on each shipment.

· Create and file Commercial Documents - Commercial Invoice, Commercial Packing List, SLI, Certificate of , Certificate of Free Sale, Health Certificate and other paperwork as needed;

· Maintain and create customer records in the Company's ERP program.

· Register customer logistics needs into our computer system with accurate, timely information.

· Communicate with customers about product shortages or delays with production, pickup or delivery;

· Track all shipments in progress and monitor on-time delivery.

· Answer a large volume of calls and answer the phones promptly.

· Coordinate with accounting and purchasing departments on sales and product inventory.

· Provide back-up to fellow team members as needed.

· Provide support and assistance to the sales team.

· Assert excellent customer service.

Required Experience:

• Minimum of five years' experience in a similar role preferably for a food/consumer products company.

• Bachelor of Arts in business, marketing, or related field required.

• Experience with freight vendors, shipping and tracking.

• Ability to create and file International paperwork.

• Strong attention to detail.

• Strong phone contact handling skills and active listening.

• Customer and ability to adapt/respond to different types of personalities.

• Excellent communication and interpersonal skills.

• Prior experience with business systems (Netsuite ).

• Proficient in Microsoft Office Suite as well as Google Sheets.

• Strong phone contact handling skills and active listening.

• Comfort with taking direction and constructive coaching.

• Authorized to work in the US.

Benefits:

• We offer medical (base plan 100% paid by company for employees), dental, vision and life insurance and participation in our 401(k) retirement plan (with company match). Waiting period may apply.

• We also offer vacation, holidays and sick days.

Eagle Beverage is an equal opportunity employer.

Job Type: Full-time

Pay: $60,000 to $75,000 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's ()

Experience:

• Logistics: 3 years ()
• Customer service: 5 years ()

Shift availability:

• Day Shift (Required)

Work Location: In person