Customer Service & Logistics Manager

Morepeople 01780; Atherstone; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading organization in Atherstone seeks a Customer Service & Logistics Manager to lead a new team. This full-time role offers an exciting opportunity to innovate and shape the customer service strategy in a dynamic e-commerce environment.

Benefits

Car allowance

Pension

Healthcare

Qualifications

• Experience leading a customer service & logistics function.
• Experience with e-commerce & multi-drop supply chains.
• Proven record with 3PL providers.

Responsibilities

• Build and lead a new customer service and logistics team.
• Oversee sales orders, logistics, and issue resolution.
• Create a service-first culture and refine processes.

Skills

Leadership

Process Improvement

E-commerce Challenges

Negotiation

Job description

Customer Service & Logistics Manager

Location: Atherstone
Hours: 8:30-17:00 (Full-time & Office-based)
Salary: £50,000-£60,000
Package: Car allowance + Pension + Healthcare

Shape the Future of Service Delivery

Are you ready to take ownership of a newly created leadership role in a rapidly expanding business?

We're recruiting for a fast-growing, dynamic organisation that's investing in its infrastructure and people. As they move into their next phase of growth and see the opportunity within their e-commerce/online aspect of the business, they're looking for a driven individual to design, implement, and lead a customer-focused support function, ensuring best-in-class service across the logistics and order journey.

This is your chance to build and lead a high-performing Customer Service & Logistics department from the ground up with the autonomy to make real & lasting change.

Why You Should Apply:

• Be part of a growing business with strong momentum and long-term vision
• Take full ownership of your department-shape strategy, process, and culture
• Bring your experience to life with genuine freedom to innovate
• See the direct impact of your leadership on customer experience and operational success

Your Role:

• Build and lead a new customer service and logistics team-your structure, your vision
• Oversee everything from sales orders and website sales to logistics and issue resolution
• Collaborate across departments to monitor stock and ensure seamless fulfilment
• Create a service-first culture that builds trust with customers, suppliers, and hauliers
• Continuously refine processes to improve efficiency, reliability, and satisfaction

What You'll need:

• Experience leading a customer service & logistics function
• Experience with the challenges of e-commerce & multi-drop model supply chains
• Proven record of handling and managing 3PL providers - ability to cost and negotiate costing would be great.
• Business acumen with a head for process improvement

If you're ready to take the lead, leave your mark this is an opportunity worth applying for.

Apply now via the link or email me, via [e-mail]

INDTECH