Customer Service & Logistics Coordinator

tna solutions Pty Ltd.; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in food processing and packaging seeks a Customer Service & Logistics Coordinator for its UK Manufacturing Team. This role involves managing customer orders, ensuring timely delivery of products, and collaborating with various departments. The ideal candidate will have substantial experience in freight coordination, excellent communication skills, and a proactive approach to problem-solving.

Benefits

International mobility opportunities

Professional and career development benefits

Birthday leave

Volunteering opportunities

Qualifications

• Minimum 5 years’ experience in booking air/sea freight.
• Experience with export documentation and legislation requirements.
• Fork lift truck license advantageous or willingness to train.

Responsibilities

• Processing customer sales orders and invoicing spare parts.
• Liaising with Stores, Purchasing, and Production teams.
• Ensuring accurate and timely delivery of shipments.

Skills

Communication

Multi-tasking

Flexibility

Tools

ERP systems

Job description

The Company

Join TNA, an award-winning company recognized globally for innovation and rethinking the conventional.

TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.

Click on www.tnasolutions.com to learn more about the organisation.

Job Details

We are looking for a Customer Service & Logistics Coordinator to join the UK Manufacturing Team. Reporting to the Manufacturing Manager, this hands on role is responsible for processing customer sales order, shipping and invoicing spare parts and warranty orders for the UK Manufacturing division.

Specific Responsibilities

• Receiving orders; contract sales, spare parts and warranty orders
• Picking/packing of parts and arranging shipping to ensure accurate and on-time delivery of customer orders
• Liaise with Stores, Purchasing, Production and Planning teams to ensure orders are met
  
• Provide accurate, timely, customer focused administration of all orders
• Ensure invoices are raised and processed accurately, including delivered to customers within the required timeframes
• Ensure all requirements for customer shipments are met in an efficient and cost-effective manner
• Complete required reports accurately and on time.
  
  

Skills, Qualifications and Experience

• Minimum of 5 years’ experience in booking air/sea freight and coordinating export shipments (local and international) is essential
• Experience with ERP systems is advantageous
• Understanding of credit management is advantageous
• Exposure to the manufacturing industry (specifically food and packaging) is advantageous
• Experience of export documentation including packing lists, certificates of origin and legislation requirements
• Exposure to MRP stock control procedures
• Excellent communication skills (written and verbal)
• Able to multi task, be flexible and work under pressure
• Fork lift truck license is advantageous (or be willing to train)

Please note - in order to be considered for this role applicants must have permission to work in the UK.

Why work with us?

• Egalitarian company structure which empowers employees and nurtures leaders
• International mobility opportunity - Opportunity to travel in your job and see the world
  
• Professional and career development benefits and education investment
  
• Recognition program linked to health and lifestyle benefits
  
• Birthday leave
  
• Volunteering opportunities with the Nadia and Alf Taylor Foundation
  
• A company that truly values diversity

If you are a highly motivated and a driven individual, then apply now by emailing your resume to [e-mail]