Customer Service /Logistics Advisor

Pertemps; East Midlands; On-site; GBP 29,000; Full time

Job summary

A logistics firm in East Midlands is seeking a proactive Customer Service & Operations Agent. You will support daily operations, assist customers both in-person and via phone, and handle documentation. The ideal candidate is organised, detail-oriented, and enjoys problem-solving. A full driving licence and prior experience in customer service are preferred. This full-time role offers a salary of £28,500 per year.

Qualifications

• Must have a full driving licence with no more than 6 penalty points and held for at least 12 months.
• Experience in a similar role is highly desirable.
• Ability to thrive in a fast-paced, customer-facing environment.

Responsibilities

• Handle incoming calls and assist customers in the branch.
• Support operational colleagues with key tasks.
• Deliver and collect items to and from customers.

Skills

Excellent communication skills

Problem-solving

Attention to detail

Organisational skills

Job description

Overview

Customer Service & Logistics Agent

Salary: £28,500 per year

Hours: Monday to Friday 08:00 – 17:30; Alternate Saturdays 08:00 – 12:30

We are looking for a proactive Customer Service & Operations Agent to join our team at our Derby branch. The key purpose of this role is to provide flexible support across daily operations, assisting all areas of the branch to ensure that an outstanding level of customer service is delivered at all times.

The role involves building relationships and communicating with existing and prospective customers in person, over the phone, and via email. We are seeking an organised and proactive individual with excellent communication skills, who enjoys problem-solving and working with both customers and colleagues to deliver an exceptional customer experience. You’ll need to demonstrate a strong work ethic and thrive in a fast-paced, customer-facing environment.

Responsibilities

• Handling incoming calls and assisting customers in branch
• Completing service agreements and verifying customer documentation
• Supporting operational colleagues with key tasks
• Carrying out checks and inspections as required
• Delivering and collecting items to and from customers, ensuring all checks are completed and addressing any queries or issues

Qualifications and Requirements

• Full driving licence with no more than 6 penalty points
• Must have held a full driving licence for at least 12 months
• Hardworking, with the ability to succeed in a fast-paced environment
• Excellent attention to detail
• Previous experience in a similar role is highly desirable

Please click to apply or call 01332 363000 opt 3