Customer Service Librarian (2025-30E and 2025-41E)

Greater Victoria Public Library; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Librarians to enhance community literacy and support strategic library goals. In this role, you will provide exceptional customer service, standardize service delivery, and train staff to ensure a consistent approach across branches. This is an exciting opportunity to make a meaningful impact in the community while working in a collaborative environment. If you have a passion for public service and a desire to innovate in library services, this position is perfect for you.

Benefits

Comprehensive benefits package

Defined-benefit pension plan

14% in lieu of benefits for temporary position

Qualifications

• 3-5 years experience in a public services librarian role.
• Experience in training and developing practices in a public service setting.

Responsibilities

• Support system-wide delivery of front-line services.
• Standardize patron service delivery and train employees.

Skills

Customer Service

Training and Development

Public Services Knowledge

Education

MLS or MLIS degree

Job description

Greater Victoria Public Library

Customer Service Librarian

2025-30E and 2025-41E

Category
Library Services, Service Design, Service Delivery and Customer Experience

Job Type
Regular, Full-time and Temporary, Full-time

Posting Type
External

Work Location
Central Branch, Victoria, BC

Hours per Week
35

Salary Range (per hour)
$48.59 - $50.28 (Pay Band 16)

Union Membership
This is a Union Position (CUPE 410)

DESCRIPTION

• Do you excel in offering excellent customer service and have a desire to support your local community in literacy?
• Can you help create and implement new approaches to support the Library’s strategic goals?

GVPL is now hiring two full-time Customer Service Librarians to continue our focus on excellent customer service. One position is a regular, full-time position and the other position is a temporary, full-time position.

Both positions will be located in the Central branch, 735 Broughton Street, Victoria, BC, with travel required to other branches.

Role
These positions support system wide efficient and effective delivery of front-line services with a focus on excellent customer service. The Customer Service Librarian is responsible for the standardization of system-wide patron service delivery. Responsible for a consistent system wide approach to workflows, orientation, and ongoing training of employees. Acts as an employee resource. The position supports the goals related to Public Services and the strategic priorities of GVPL.

Education and Experience
Our ideal candidate will have a completed MLS or MLIS degree from an accredited academic institution and three to five years full time librarian experience in a similar public services librarian role, including two years relevant experience in training, orientating and developing practices in a public service setting;

An equivalent combination of education and experience may also be considered.

Details
There are two positions available:

Regular, Full Time Position (2025-30E)

• Work schedule – Line 10

Tues9:30 AM – 5:30 PM
Wed 9:30 AM – 5:30 PM
Thurs 9:30 AM – 5:30 PM
Fri 9:30 AM – 5:30 PM
Sat 9:30 AM – 5:30 PM

In addition to the annual salary, the regular position will be eligible for a comprehensive benefits package, including extended health and dental benefits and a defined-benefit pension plan.

Temporary, Full Time Position (2025- 41E)

• Work schedule – Line 9

Tues9:30 AM – 5:30 PM
Wed 9:30 AM – 5:30 PM
Thurs 9:30 AM – 5:30 PM
Fri 9:30 AM – 5:30 PM
Sat 9:30 AM – 5:30 PM

In addition to the annual salary, this position will be paid 14% in lieu of benefits.

The end date for this temporary position is April 24, 2026, when the incumbent returns or when the position becomes vacant.

For both positions:

• Schedule is subject to change based on operational requirements.
• Evening and weekend work may be required.
• Please find a copy of the job description here.
• The successful candidate is required to provide a satisfactory police information/background check for the vulnerable sector

Applicants must meet the required qualifications (education and experience, skills, knowledge, and ability) as noted in the job description in order to be considered for a position.

It is the applicant’s responsibility to clearly demonstrate on the application how their education and experience meet the qualifications as noted in the job description. The application should also include professional development taken to date.

Applicants should provide relevant work experience as noted in the job description. Note: applicants may be required to submit verification of education.

Applicants may be asked to provide a demonstration of their skills and abilities in addition to an interview; details will be provided to applicants in advance to allow time for preparation.

If you are ready to make a positive career change that will provide you with the opportunity to truly make a difference, please:

• Email your resume and cover letter to [e-mail]
• Quote “2025-30E and 2025-41E - Customer Service Librarian Title” in the subject line ofyour email.
• Indicate in your email if you are applying for the regular position, the temporary position or both positions.
• Complete the GVPL Job Application Form.

Applications will be accepted until 12:00 p.m. Pacific Time on Friday, May 16, 2025. Applications received after this date and time will not be considered. Only complete applications will be accepted.

The temporary, full-time position is open to internal and external applicants and qualified internal applicants will be given preference.

We thank all applicants for their interest, however, only those applicants considered for interviews will be contacted.