Customer Service Leader, UKI - Ops & Insights

Arjo; Luton; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive package

Training & development

Job summary

Arjo in the United Kingdom is seeking a Head of Customer Services to lead the UKI Customer Service function from its Luton location, driving service excellence through performance and insight to enhance customer outcomes and operational effectiveness.

The role will oversee customer service operations, order management, customer support planning, deliveries and issue resolution, with a strong emphasis on change, continuous improvement and a customer-first mindset across a diverse organisation.

Qualifications

• Experience leading high-performing customer service teams.
• Strong customer-first focus with commercial awareness.
• Ability to drive change and improve processes.

Responsibilities

• Lead and develop the Customer Service team to a high-performing, customer-focused culture.
• Provide coaching and development support to team members.
• Own analytics insight and governance for operational excellence.
• Lead delivery of customer administration and business support processes.
• Drive automation and best practices across UKI.
• Improve Customer Service performance and insights.

Job description

Arjo in the United Kingdom is seeking a Head of Customer Services to lead the UKI Customer Service function from its Luton location, driving service excellence through performance and insight to enhance customer outcomes and operational effectiveness.

The role will oversee customer service operations, order management, customer support planning, deliveries and issue resolution, with a strong emphasis on change, continuous improvement and a customer-first mindset across a diverse organisation.