Customer Service Lead | Multisite (Harrogate & Wetherby)

Skipton Building Society; Harrogate; On-site; GBP 32,400 - 39,600; Full time

Benefits offered by this job

Annual bonus

Holiday entitlement

Pension plan

Private medical insurance

Employee discounts

Volunteer days

Training and development

Salary sacrifice car

Job summary

Skipton Building Society in Harrogate and Wetherby is seeking a Customer Service Lead to divide time between customers and the team, building strong relationships and promoting the Society’s products across face-to-face, phone and video channels.

You will coach colleagues through observations and one-to-ones, ensuring first-class service, supporting the branch network and contributing to a mutual, community-focused organisation.

Qualifications

• Experience of developing relationships with customers and providing exceptional service.
• Leads by example and shows pride in what they do.
• Experience of inspiring and motivating a team to drive performance.
• Enjoys listening and asks appropriate questions to build great relationships.

Responsibilities

• Divide time between customers and team to coach and develop staff.
• Develop relationships with customers and highlight products and services through branches, contact centre, and online channels.
• Coach and observe the team through observations and one-to-ones.
• Promote first-class service and resolve customer problems.

Skills

Relationship building

Customer service

People leadership

Communication

Job description

Skipton Building Society in Harrogate and Wetherby is seeking a Customer Service Lead to divide time between customers and the team, building strong relationships and promoting the Society’s products across face-to-face, phone and video channels.

You will coach colleagues through observations and one-to-ones, ensuring first-class service, supporting the branch network and contributing to a mutual, community-focused organisation.