Customer Service / Lead Generation Advisor

Pro Staff Recruitment Ltd; Greater London; On-site; GBP 22,000; Full time

Job summary

A leading recruitment company is seeking a Customer Service / Lead Generation Advisor to provide exceptional service by handling inbound enquiries and conducting outbound calls. The role requires effective communication, organization, and an ability to meet performance targets while ensuring customer satisfaction.

Qualifications

• Minimum 1 year of experience in a call centre or customer service role required.
• Strong organizational and prioritization skills are essential.
• Excellent attention to detail and ability to work collaboratively.

Responsibilities

• Deliver excellent customer service on all calls.
• Make outbound calls to support lead generation efforts.
• Ensure customers receive consistent service and handle issues promptly.

Skills

Communication

Organization

Attention to Detail

Team Collaboration

Job description

Customer Service / Lead Generation Advisor
Office-based Olney
Monday Friday, 9:00 AM 5:00 PM
45-minute lunch break + 2 x 10-minute breaks
GBP12.21 per hour - GBP22,000 per annum

Job Objective
To provide outstanding customer service by handling inbound enquiries and conducting outbound lead generation calls to prospective clients (warm leads).

Key Responsibilities

• Deliver excellent customer service on all calls
• Make outbound calls to support lead generation efforts
• Meet phone performance KPIs, including daily targets and call handling times
• Ensure customers are treated fairly and receive consistent service
• Build and maintain positive relationships with internal and external contacts
• Escalate issues, errors, or backlogs to the line manager promptly
• Support the line manager in achieving overall team goals

Knowledge & Skills Required

• Minimum 1 year of experience in a call centre or customer service role (essential)
• Strong organisational and prioritisation skills
• Excellent attention to detail
• Collaborative team player