Customer Service Lead Controller

TN United Kingdom; Warrington; On-site; GBP 29,000; Full time

Job summary

Join a dynamic team as a Customer Service Lead Controller in Warrington! This full-time role offers a chance to lead and develop a dedicated team while ensuring exceptional service in a fast-paced environment. With a focus on training and compliance, you'll play a key role in enhancing customer experiences. Enjoy competitive benefits, including a pension scheme, life assurance, and wellness support. If you're motivated, flexible, and ready to make a difference, this is the perfect opportunity for you!

Benefits

Competitive holiday entitlement

Pension scheme

Life Assurance

Employee Assistance Programme

Eye Care Vouchers

Employee of the Month/Year

Retailer discounts

Qualifications

• GCSEs in Maths and English are essential.
• Must demonstrate good numeracy and literacy skills.

Responsibilities

• Support the Customer Service management team with coverage and training.
• Regularly review procedures and ensure compliance.

Skills

Numeracy Skills

Literacy Skills

Teamwork

Flexibility

Education

GCSEs grade 'C' or above in Maths and English

Equivalent of 5 GCSEs grade 'C' or above

Job description

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Customer Service Lead Controller, Warrington

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Client:

Culina Group

Location:

Warrington, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

8fa9b24613b2

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Description

We would like to present you with an opportunity for a Customer Service Lead Controller to join our team in Warrington on a full-time permanent basis!

The role will require you to support the Customer Services Manager, developing and supervising a team to ensure an outstanding service offering in a fast-paced working environment and providing a professional and dedicated facility for all customer/client needs.

Working hours: Any 5 in 7 days

Salary: £28,754 per annum

Key Duties of a Customer Service Lead Controller:

• Support the Customer Service management team by providing seamless shift, holiday, and short-notice cover as required, including short-term secondments – requiring flexibility in working hours and days.
• Assist in training and developing new and existing staff on all Customer Service procedures relevant to the CS department.
• Maintain excellent knowledge of all current Customer Service processes and procedures, along with a good overall understanding of core business operational functions.
• Work across different departments and ESL sites, requiring flexibility and providing opportunities to learn and develop new skills.
• Regularly review all procedures and instructions, in conjunction with Customer Service management, to ensure they are current and reflect best practices, performing checks to monitor compliance, accuracy, and efficiency.
• Investigate new methods and ways of working to improve accuracy and cost efficiency within the team and the business overall; utilize company systems effectively within the CS team.
• Participate in Systems Quality reviews by proactively updating Company Operating Policies and Instructions to reflect current practices.

Qualifications:

• GCSE grade ‘C’ or above in Maths and English
• Equivalent of 5 GCSEs grade ‘C’ or above
• Good numeracy and literacy skills with a “can-do” attitude
• High flexibility, commitment, and motivation
• Ability to operate independently within guidelines
• Team-oriented mindset

Additional Information:

As part of our effort to make Stobart (Part of the Culina Group) a great place to work, we are committed to diversity and employee development. Our learning and development programs are accessible to all employees, offering opportunities to grow within logistics and foster a positive team culture.

Our people are our strength, and we offer benefits including:

• Annual Leave: Competitive holiday entitlement
• Pension scheme: Contributions of 5% from employees and 3% from employers
• Life Assurance: Twice your annual salary
• Wellness: Confidential support via our Employee Assistance Programme, available 24/7
• Eye Care Vouchers: Discounts on eye tests and glasses
• Reward & Recognition: Employee of the Month/Year, special awards, and long service recognition
• Everyday discounts: Over 50 retailer discounts through our benefits platform