Customer Service Lead

Forrest Recruitment; Cheadle; On-site; GBP 21,000 - 26,000; Full time

Job summary

A recruitment agency is looking for an experienced Customer Service Team Lead to join a reputable, growing business in Cheadle. The role includes supporting a team, resolving inquiries, and ensuring excellent customer service. Ideal candidates should have relevant experience and a keen attention to detail. This permanent position offers a competitive salary and a full-time work schedule.

Qualifications

• Previous experience in a similar role is required.
• Ability to manage workload effectively is essential.

Responsibilities

• Support a team of customer service representatives.
• Answer customer and client inquiries via telephone and email.
• Resolve customer complaints in a timely manner.
• Keep records of customer interactions.
• Process customer orders and returns.
• Collaborate with other departments.

Skills

Attention to detail

Workload management

Customer service

Job description

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– Permanent – Stockport – up to £25,500

We are seeking a dedicated and experienced Customer Service Team Lead to join our client on a full-time, permanent basis. This role involves working as part of a small team and ensuring excellent customer service is provided to clients.

Responsibilities include:

1. Support a team of customer service representatives, fostering a positive and productive work environment.
2. Answer customer and client inquiries via telephone and email.
3. Resolve customer complaints in a timely manner.
4. Keep records of customer interactions.
5. Process customer orders and returns.
6. Collaborate with other departments to ensure a seamless customer experience.

The ideal candidate will have previous experience in a similar role, possess a high attention to detail, and be able to manage their workload effectively. This is an exciting opportunity for someone looking to advance their career and join a reputable, growing business.

To apply, send your CV to Ellie or Charlotte at Forrest Recruitment Limited, and then give us a call on 01625 533844 for a confidential discussion.

Please note that due to the high volume of applications, only shortlisted candidates will be contacted.