Customer Service Insurance Broker

Markerstudy Distribution; Torquay; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance provider in Torquay is seeking a Customer Representative to assist customers with policy inquiries, manage diary systems, and support financial difficulties. Strong communication skills and a focus on exceptional service are essential for this role. The position offers a hybrid working pattern, full training, and genuine career opportunities.

Benefits

Full training and support

Career development opportunities

Accredited industry qualifications

Qualifications

• Experience in a fast-paced environment with a focus on customer service.
• Ability to understand customer needs effectively.
• Self-motivated and resilient to meet performance targets.

Responsibilities

• Take inbound calls to assist customers with queries.
• Guide customers through policy changes and resolve issues.
• Manage team diaries and inboxes effectively.
• Support customers in the claims process and policy cancellation.

Skills

Strong communication skills

Customer service orientation

Problem-solving skills

Ability to adapt communication style

Job description

Customer Representative

Location: Torquay

Working Pattern: Hybrid working

Salary for both roles: £24,500

Website and Company: https://www.brightsideinsurance.co.uk/

Training

• 3 weeks full time training at a local Hotel in Torquay

About The Team

We are looking for self‑motivated individuals who are looking to work in a friendly, supportive, team‑oriented and customer‑driven environment. We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do – doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About The Role

• You will take inbound calls from our customers helping them with queries about their existing policies.
• You’ll guide customers through the process to make a change to their existing policy; whether it’s a name or address change, or something more complex.
• Using your product knowledge and customer service skills you’ll resolve and offer solutions.
• Building rapport and understanding each customer’s requirements.
• You will also be required to support customers who are unable to complete our online journey.
• You will make outbound calls to our customers to confirm policies are correct.
• You will be responsible for managing team diaries and inboxes.
• Contacting customers regarding missed payments or debt and supporting with financial difficulties and exploring all options.
• Supporting customers in following the claims process.
• Supporting customers with the cancellation of their policies.

About You

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast‑paced environment with a focus on performance and putting the customer first.

You will:

• Be a strong communicator with the ability to adapt your style to each customer.
• Be energetic and have a positive approach to problem solving.
• You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.
• It is important that you are self‑motivated, driven and resilient in order meet and exceed your performance targets and KPIs.

Working Hours

The full‑time working hours are 37.5 hours per week. We’ll need you to be available Monday to Friday 9am‑6pm for shifts. 1 in 3 Saturdays 9am‑1pm – 4 hours back in the week.

Training

Training will be held in a local hotel full time for the first 3 weeks and then the role will be remote until the new office opens next year.

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. Your training will be remote based and some on the job – at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in‑role development, you’ll also have opportunity to attain accredited industry qualifications.