Customer Service Insurance Broker

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Customer Service Insurance Broker, Torquay

Location: Torquay, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

4379acf97ea2

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

About the team

We are looking for self-motivated individuals who are eager to work in a friendly, supportive, team-oriented, and customer-driven environment.

We are a home insurance group proud of delivering excellent results through hard work, collaboration, and dedication. Working for Brightside means making a difference for our customers and our business, with an environment that empowers individuals and rewards effort.

About the role

• Handle inbound calls from customers regarding their policies.
• Assist customers with policy changes, such as name or address updates, or more complex modifications.
• Use your product knowledge and customer service skills to resolve issues and provide solutions.
• Build rapport and understand each customer's needs.
• Support customers who cannot complete online processes.
• Make outbound calls to verify policies.
• Manage team diaries and inboxes.
• Contact customers about missed payments or debts and support financial difficulties.
• Assist customers with the claims process.
• Support policy cancellations.

About you

You should excel at helping customers and delivering exceptional service. Experience in a fast-paced environment focused on performance and customer satisfaction is preferred.

You will:

• Be a strong communicator adaptable to various customers.
• Be energetic with a positive problem-solving attitude.
• Understand customer needs with ownership, empathy, and resolution skills.
• Have strong verbal communication skills and adapt your style as needed.
• Be self-motivated, driven, and resilient to meet and exceed targets.

Working Hours

The full-time hours are 37.5 hours per week. Availability is needed Monday to Friday, 9am-6pm (shifts of 9am-5pm or 9am-6pm). Full-time shifts are 7.5 hours with unpaid lunch and one in three Saturdays (9am-1pm) with time off in lieu for Saturday work.

Training: The initial 3 weeks of full-time training will be held at a local hotel, followed by mostly remote work with monthly hub days.

Working From Home

A broadband internet speed of at least 5 Mbps is required. Check your speed online if unsure.

What’s in it for you?

Full training and support until competency, with remote and on-the-job training. Opportunities for career development and industry qualifications are available after initial training.