Customer Service & Inside Sales Executive (Hybrid)

ZipRecruiter; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent recruitment firm is seeking a Customer Service & Inside Sales Executive for a key airline in Heathrow. The role involves managing customer service activities, overseeing the booking process, and maintaining operational flow, offering the opportunity to work in a dynamic environment within the freight forwarding industry. Candidates with relevant experience and excellent customer service skills are encouraged to apply.

Qualifications

• Experience in airline, GSA, or freight forwarding is ideal.
• Ability to work in a fast-paced environment with multiple priorities.
• Competence in IT programs and strong analytical abilities.

Responsibilities

• Manage the complete end-to-end booking process.
• Act as the main contact for customer calls and emails.
• Handle pricing inquiries and sales leads.

Skills

Customer service skills

Analytical skills

Planning

Organization

Interpersonal skills

Job description

Job Description

Freightserve Recruitment is seeking a Customer Service & Inside Sales Executive for an Airline GSA based in the Heathrow area.

Role:

Manage the day-to-day customer service activities for a key airline, ensuring smooth operational flow, monitoring, and recording all reservations.

Responsibilities:

1. Manage the complete end-to-end booking process.
2. Act as the main interface with UK freight forwarders, overseas offices, interline partners, GHAs, and other company offices.
3. Keep in-house and airline systems up to date, including full data capture.
4. Oversee pre-bookings.
5. Act as the main contact through customer calls and emails.
6. Handle pricing inquiries and rates.
7. Follow up on sales leads and pursue potential new business.
8. Manage capacity control and priorities.
9. Respond to requests for tracking information and post-flight updates.
10. Handle customer complaints and service issues.
11. Provide booking lists to GHAs and pre-alert outstations.
12. Oversee trucking to ensure smooth transit.

Skills & Experience:

• Ideally, candidates should have airline, GSA, or freight forwarding experience.
• Excellent customer service skills and a good understanding of the cargo market.
• Ability to work in a fast-paced environment, handling multiple initiatives and prioritizing workload.
• Autonomy in role and capacity management.
• Articulate with good interpersonal skills.
• Competence in IT programs, strong analytical skills, planning, and organization.

Working hours are Monday - Friday, 0900 - 1730.

Hybrid working is offered.

Freightserve is a leading freight specialist in the UK, established since 1992, with a growing reputation in the freight forwarding and shipping industry.