Customer Service in St Neots)

Athena Resourcing Solutions; St. Neots; Hybrid; GBP 27,000; Full time

Job summary

An established wellness products company is hiring a German Customer Service Administrator to provide outstanding service to its customers. This role involves answering queries, processing orders, and building relationships while working primarily from home with one day per month in the office located in St Neots. Candidates must be fluent in both German and English, possess excellent communication skills, and demonstrate a passion for customer service. Attractive salary and benefits package, including discounts and relocation support offered.

Benefits

Contributory pension scheme of up to 6%

Free nutritional and personal care products at work

Gym membership discounts

Life assurance

Cycle2Work scheme

Qualifications

• Must be fluent in both oral and written English and German.
• Ability to learn the sales process and ordering systems.
• Excellent communication skills with both internal & external customers.

Responsibilities

• Answer customer queries and process incoming customer requests via phone and email.
• Develop relationships with new and existing customers to ensure high levels of retention.
• Participate in the ongoing development of German Customer Care.

Skills

Fluent in German

Fluent in English

Excellent communication skills

Problem-solving

Relationship building

Adaptable

Job description

Fluent German Speaker?

Enjoy Working From Home ?

Enjoy working with customers ?

Then………………Read on …………..this opportunity is for you!!!!

This market leader award winning developer of organic wellness products is looking for people to join their German Customer Service team that want to work for a unique company with lovely, kind and generous people. Our Customer Service Administrators provide excellent customer service to the customer network by building relationships, resolving queries on a wide variety of topics and processing orders and changes. The German Customer Service Administrator is the first contact point and the role is to truly represent the values and principles of customer service.

German Customer Service Administrator Key Responsibilities:

• Answer customer queries and process incoming customer requests via phone and email using contact ticket management software in line with policies and service level agreements.

• Receive and make outgoing phone calls to German customers where appropriate in order to achieve a satisfactory resolution.

• Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.

• Ensure a proactive, flexible and positive approach at all times when handling customer requests.

• Participate in the ongoing development of German Customer Care and the wider business and proactively contribute to your personal learning and improvement.

Key Attributes

Passionate about delivering excellent customer service.

• Must be fluent in both oral and written English and German.

• Ability to learn the sales process and ordering systems.

• Excellent communication skills with both internal & external customers.

• Able to build good relationships at all levels with a positive and flexible approach.

• Able to solve problems, have initiative, and open to continuous improvement and learning.

• Must be positive, resilient and adaptable to change

What we offer you:

· Rewarding salary packages Contributory pension scheme of up to 6%

· Free nutritional and personal care products at work

· Opportunity to buy & sell holiday

· Gym membership discounts

· Contributory hospital and health cash plan

· Discounts at leading brands and retailers

· Relocation support package for anyone located 50 miles or more from the office.

· Cycle2Work scheme

· Eye care vouchers

· Life assurance

This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots Cambridgeshire office. You will also need to attend the office for induction training for the first week, accommodation will be provided for this training.

Sample Shift Pattern: 5-week rotation (standard): £26,500 per year

o Week 1: Monday to Friday. 07:00 – 15:15

o Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45

o Week 3: Monday to Friday. 11:00 – 19:15

o Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15

o Week 5: Monday to Friday. 11:45 – 20:00

German Speaking Customer Service Administrator

Home working with one day per month at the office