Customer Service Helpdesk Administrator (FTC 12m)

BMC Appointments Ltd; Peterlee; On-site; GBP 25,000 - 30,000; Full time

Job summary

BMC Recruitment Group is seeking a Customer Service Helpdesk Administrator for a 12-month FTC at their client in Peterlee. The role includes customer support, technical skills, and opportunities for permanent placement. Full-time hours with weekend coverage on a rota basis, plus benefits like private medical insurance.

Benefits

Free parking

4 x death in service cover

Private Medical Insurance (BUPA)

Medicash (Health Cash Plan)

Salary Sacrifice Pension Scheme

2 days per year for volunteering activities

Access to fresh fruit, tea, coffee, and biscuits

Qualifications

• Experience in customer support required.
• Ability to communicate effectively by telephone.
• Familiarity with smartphones (iOS and Android) is needed.

Responsibilities

• Gather customer support tickets and resolve issues.
• Liaise with customers via telephone/Teams.
• Make outbound calls to offer help and training.
• Coordinate site visits within warranty for complaints.
• Recommend process improvements based on observations.

Skills

Customer support

Technical aptitude

Communication

Critical thinking

Education

Technical work-related background

Job description

up to £30,000

Contract

BMC Recruitment Group are currently recruiting for a Customer Service Helpdesk Administrator for 12 months FTC for their client in Peterlee, Durham.

This is highly likely to progress to a permanent role as this company continues through this period of growth.

You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.

Is this you?

• Full time 37 Hours a week
• Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Sat 8am to 1.00pm or Sun 8am-2.00pm on a rota basis to cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week.
• Free parking
• 4 x death in service cover
• Private Medical Insurance (BUPA – Individual cover)
• Medicash (Health Cash Plan) – individual + up to 4 children)
• Salary Sacrifice Pension Scheme
• 2 days per year to take part in volunteering activities for a local charity of your choice

Your responsibilities will include:

• Gathering customer support tickets
• Liaise with customers by telephone/Teams to provide information or trouble shooting
• Make outbound calls to facility managers proactively asking questions or offer help/training
• Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
• Identify opportunities to make improvements to business processes, make recommendations and action plans

What we need from you:

• Technical Work-related background is required
• Ability to communicate by telephone in a clear and professional manner
• Strong technical aptitude and critical thinking
• Familiarity with the use of Smartphones using IOS and Android operating systems

It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.

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