Customer Service GDS Specialist

JR United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in a growing travel company that specializes in tailor-made holidays. As a Customer Service and Administration Specialist, you will play a vital role in ensuring customers have a seamless travel experience. Your responsibilities will include addressing inquiries, managing bookings, and utilizing GDS systems like Travelport and Galileo. This hybrid position offers a friendly team environment and emphasizes employee well-being with generous leave policies. If you're passionate about travel and customer service, this role is perfect for you!

Benefits

6 wellbeing days per year

Annual holiday allowance

Friendly team environment

Competitive salary

Qualifications

• Experience in the travel industry using Travelport/Galileo is essential.
• Excellent communication skills to ensure customer satisfaction.

Responsibilities

• Handle post-booking inquiries and manage flight changes efficiently.
• Process customer payments and issue travel documents promptly.

Skills

Customer Service

GDS Proficiency

Communication Skills

Booking Management

Change Management

Tools

Travelport

Galileo

Job description

Social network you want to login/join with:

Customer Service GDS Specialist, Hertfordshire

Client:

Rockpool Recruitment

Location:

Hertfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Customer Service and Administration Specialist

This business is a growing travel company that is doing exceptionally well. They sell worldwide tailormade holidays, and being part of a wider travel group makes them a particularly exciting team to be part of. They are growing and need more help in their customer service team.

Your main role is to ensure our clients’ customers enjoy a smooth travel experience. You'll handle post-booking questions, assist with changes, and keep plans updated. Your focus will be on delivering exceptional service and maintaining our client's high standards.

Customer Service and Administration Specialist – What will I be doing?

• You will be spending a lot of the time working on flight changes using Travelport/Galileo.
• Customer Service: Address post-booking inquiries promptly and effectively, serving as the main contact for customer issues.
• Booking Management: Enter bookings accurately and update files as needed.
• Change Management: Handle modifications and cancellations efficiently, minimizing inconvenience for customers.
• Payment Processing: Securely process customer payments with precision.
• Schedule Coordination: Manage and communicate schedule changes, rebooking as necessary.
• Ticketing and Documentation: Issue correct and complete travel documents promptly.
• GDS Proficiency: Use the Global Distribution System to manage bookings.
• Administrative Support: Assist with various tasks to ensure the customer service department runs smoothly.

Customer Service and Administration Specialist – What experience do I need?

• It is essential that you have worked in the travel industry using Travelport/Galileo previously – preferably in an operations, admin, or sales support capacity. Perhaps you have worked as a Travel Consultant but want a change from sales?
• You will have excellent communication skills and will know how to wow a customer.

Customer Service and Administration Specialist – What else do I need to know?

This role is hybrid in Hertfordshire, 2 days a week. You will be working Monday to Friday, 9 – 5.30pm. The team is friendly, the environment is fast-paced, and the product is exciting.

You will be well looked after – this business really knows how to put their employees first – they offer 6 wellbeing days a year on top of your annual holiday allowance. Competitive Salary.