Customer Service / Front Desk SR

TruFit Athletic Clubs; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the fitness sector is seeking an enthusiastic Front Desk Associate to be the welcoming face of their club. This role is crucial in creating a positive first impression for guests and members alike. The ideal candidate will possess outstanding customer service and communication skills, with a knack for multitasking and organization. Join a vibrant team dedicated to empowering individuals on their fitness journeys while enjoying comprehensive benefits, including competitive compensation and a complimentary gym membership. If you're passionate about service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Complimentary Gym Membership

Career Development Paths

401(K) Plan

Competitive Compensation Packages

Qualifications

• Proven experience as a front desk receptionist is essential.
• Excellent communication and customer service skills are required.

Responsibilities

• Greet and welcome guests, ensuring a friendly first impression.
• Answer questions, address member concerns, and manage incoming calls.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Multitasking

Organization Abilities

Education

High School Diploma

Tools

Microsoft Office

Office Machines (fax, printer, scanner)

Job description

Description

About TruFit Athletic Clubs: Based in San Antonio, TX, TruFit owns and operates 40+ fitness locations and we are growing! As a leader in the high value, low-cost fitness industry, we are passionate about ensuring everyone has access to become the best version of themselves. In our clubs, you will be welcomed by our friendly staff, state-of-the-art equipment, functional training space, a multitude of group exercise classes, team training, personal training, cardio equipment, basketball courts, Kid's Club services, and so much more.

We are proud to provide TRUly great jobs to nearly 2,000 teammates! Our career opportunities include full- and part-time positions from front line to management level leadership roles in our clubs, including operations, service, sales, and fitness. We also offer rewarding career opportunities in corporate support functions based in our San Antonio headquarters office. As a TruFit team member, you will have access to competitive compensation packages, comprehensive benefits, career development paths, complimentary gym memberships, 401(K), and many perks.

At our core, we empower our members and team members through a deeply rooted values-based culture.

We are looking for a very upbeat Front Desk Associate to undertake all receptionist and clerical duties at the front desk. You will be the "face" of the company for all visitors or guests and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with minor concerns and provide our members with accurate information. The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities Include But Are Not Limited To:

1. Greet and welcome guests.
2. Answer questions and address member concerns.
3. Answer incoming calls and redirect them as necessary.
4. Monitor & Stock Inventory drinks/bars.
5. Keep the front desk clean and presentable with all necessary materials.

Requirements:

• Proven experience as a front desk receptionist.
• Familiarity with office machines such as fax, printer, and scanner.
• Proficient in Microsoft Office.
• Excellent communication skills.
• Good organization abilities.
• Problem-solving skills.
• Top-notch customer service skills.
• Multitasking is a must!

Integrity | Service | Courage | Responsibility | Passion

We are proud to be an equal-opportunity employer.