Customer Service Expert - Gateshead onsite (Government Contract)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 24,000; Full time

Job summary

A leading company is seeking a Customer Service Specialist for a full-time position in Gateshead. In this role, you will assist customers with their queries and support them during the cost of living crisis. Ideal candidates will have strong communication skills and a customer-focused mindset, ensuring high-quality service in a challenging environment. A competitive salary of £23,809 per annum is offered, alongside various benefits.

Benefits

Savings discounts

Online classes

Wellbeing resources

Critical illness cover

Cycle to work scheme

Holiday schemes

Awards

Referral bonuses

Webinars

Qualifications

• Experience in a customer service role preferred.
• Target-driven mindset necessary.

Responsibilities

• Provide excellent service to a diverse customer base.
• Assist customers regarding employment status and claims.
• Inform customers about benefit payments for living costs.

Skills

Strong verbal communication

Strong written communication

Ability to build customer relationships

Empathy

Professionalism

Customer service experience

Multitasking skills

Ownership

Resilience

Job description

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Customer Service Expert - Gateshead onsite (Government Contract), Newcastle-upon-Tyne, Tyne and Wear

This job is active and accepting applications. The posting was made on 10.06.2025 and expires on 25.07.2025.

Client:

Teleperformance

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Job Description:

Would you like to make a difference to someone’s life?

Are you driven to serve a real purpose, helping people as we face the hardships of the cost of living crisis?

If you said yes, then this challenging yet rewarding role is for you.

We are looking for experienced Full-time Inbound Telephone Customer Service Specialists to join our TP family for a government campaign. This is an office-based role in Gateshead; work from home is not available.

Role: Telephone Customer Service Specialist
Site: Tyne River House Gateshead, NE11 9SZ
Start Date: 21st July

Contract: Full-Time
Training Duration: 10 days, Monday to Friday, 9am-5:30pm

Hours: 37.5 hours/week
Shifts: Monday – Friday, 8:00am to 6:15pm (various shifts)

NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: £23,809 PA (£12.21ph)

Role Responsibilities:

• Provide excellent service to a diverse customer base.
• Assist customers regarding employment status, claims, payments, government support, and related queries.
• Make a difference by informing customers about benefit payments to help with living costs.

Candidate Requirements:

• Strong verbal and written communication skills.
• Ability to build customer relationships quickly.
• Empathy and professionalism in communication.
• Customer service experience and target-driven mindset.
• Proficiency with PC and multitasking skills.
• Ownership and resilience in challenging situations.

Benefits:

• Savings discounts, online classes, wellbeing resources.
• Critical illness cover, cycle to work, holiday schemes, awards, referral bonuses, webinars.

The role requires vetting to BPSS standards, including identity, criminal record, and employment checks. You will need to provide documentation for a three-year history, including references and payslips. All screening must be completed before starting.

If you are interested and meet the criteria, APPLY TODAY. Our recruitment team will contact you within 48 hours.