Customer Service Expert - Gateshead onsite (Government Contract)

Teleperformance; Gateshead; On-site; GBP 24,000; Full time

Job summary

Teleperformance is seeking full-time Telephone Customer Service Specialists at their Gateshead office. The successful candidates will support customers during the cost of living crisis, ensuring a positive experience through effective communication and problem-solving in a vibrant work environment.

Benefits

Savings Discounts / Free Online Classes

Wellbeing Resources / Access to GPs

Cycle to Work Scheme

Eyecare Support Voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend Bonus

Monthly Wellbeing Webinars

Qualifications

• Experience in a target-driven customer service environment.
• Strong typing speed and PC navigation skills.
• Ability to work in a fast-paced, challenging environment.

Responsibilities

• Provide excellent service over the telephone for various customer inquiries.
• Make a difference by informing customers about benefit payments.
• Maintain good customer relationships and handle calls with empathy.

Skills

Strong verbal skills

Customer Service experience

Attention to detail

Ability to multitask

Professional telephone manner

Job description

Overview

Would you like to make a difference to someone’s life?

Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?

If you said yes to these questions, then this challenging yet rewarding role is for you.

We are looking for a team of experienced Full-time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office; work from home will not be available.

Role: Telephone Customer Service Specialist

Site: Tyne River House Gateshead, NE11 9SZ

Start Date: 21st of July

Contract: Full-Time

Training Duration: 10 days, Monday to Friday (full-time training must be attended 9am-5:30pm)

Hours: 37.5 hours per week

Shifts: Monday – Friday 8:00am to 6:15pm (8-4 / 9-5 / 10-6)

NO WEEKEND WORKING and NO BANK HOLIDAYS.

Salary: £23,809 PA (£12.21ph)

What does my role involve?

• You will be working in a lively, vibrant, and rewarding environment.
• Your day will start by signing into your systems, making sure you are ready for the fast-paced day ahead.
• As a Telephone Customer Service Specialist, you will provide excellent service to a diverse range of customers and employers.
• You will be working on an inbound telephone channel helping customers with inquiries about employment status, government guidelines, claims, payments, advances, Covid-19 support, change of details, new Universal Credit claims, and appointment queries.
• You will make a difference by informing customers of benefit payments to help with living costs, especially for those on a low income, unemployed, or unable to work.

What do we need from you?

• Strong verbal and written skills with attention to detail
• Ability to establish excellent customer relationships in a fast-paced environment
• A can-do attitude with the ability to interact with different people
• Professional and friendly telephone manner with empathy when needed
• Customer Service experience
• Experience working within a target-driven environment to high standards
• PC skills and the ability to navigate multiple systems competently
• A good, consistent typing speed and multitasking ability
• Ownership of situations with positivity, resilience, and a dedicated approach to service excellence
• Ability to work within a challenging yet rewarding environment

What you get from us

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial and Legal Advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Eyecare Support Voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend Bonus – up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support

The role requires vetting to Baseline Personnel Screening Standard (BPSS). If successful, you will need to provide documents for checks on identity, nationality and immigration status, criminal records, and employment/academic history for the past three years. Evidence must be provided before your start date, and all screening must be completed satisfactorily before employment begins. We recommend starting to compile this information now.

If you meet the criteria, want to make a difference, and are eager to help resolve complex issues, please APPLY TODAY. A member of our friendly recruitment team will contact you within 48 hours!