Customer Service Executive - Vehicle Orders

Novuna; Newbury; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading vehicle leasing company in Newbury is seeking an individual to join their Vehicle Ordering Team. The role involves managing live orders and ensuring a seamless experience for customers. Ideal candidates will demonstrate strong organizational skills and attention to detail while working in a fast-paced environment. This position offers a hybrid working model and a robust benefits package, including a comprehensive wellbeing program and flexible working arrangements.

Benefits

Flexible hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Qualifications

• Thrives in a fast-paced environment while juggling multiple tasks.
• Builds positive relationships with clear and confident communication.
• Confident in using a range of computer systems and tools.

Responsibilities

• Manage a portfolio of live orders and track their progress.
• Process new vehicle orders for customers ensuring accuracy.
• Collaborate with customers and teams to resolve queries.

Skills

Interpersonal skills

Computer systems proficiency

Attention to detail

Organizational skills

Job description

Overview

Looking for a fast-paced role with one of the UK's leading vehicle leasing companies? Want to be part of a business that genuinely invests in your career development? Interested in hybrid working that supports a healthy work-life balance?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. We're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility. We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

Within our Vehicle Ordering Team you will play a key role in delivering a seamless experience for our customers. You'll be responsible for ensuring that quotes for new vehicles are valid, up to date and have the necessary approval required to order. You'll handle requests from company car and LCV drivers, working across a wide range of manufacturers, models, and customers — so no two days are the same. While the role includes some phone contact, most of your communication will be via email, allowing for a structured yet dynamic workload.

Attendance of the Newbury office will be required for the first 3 - 4 weeks to ensure robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.

Some Of Your Key Duties Will Include

• Manage a portfolio of live orders, keeping track of progress and following up on any outstanding actions
• Process new vehicle orders for company car and light commercial vehicle (LCV) users, ensuring accuracy and efficiency
• Collaborate with customers and internal teams to resolve queries and gather the necessary information to move orders forward

What are we looking for?

To succeed in this role, you'll be someone who thrives in a fast-paced environment, juggling multiple tasks while maintaining accuracy and attention to detail. You'll bring strong interpersonal skills, building positive relationships with both customers and colleagues through clear and confident communication.

Also, We\'re Looking For The Following

• Confident using a range of computer systems and tools to manage tasks efficiently
• Comfortable working in a fast-paced environment, staying organised and focused under pressure
• Strong attention to detail, ensuring accuracy in every aspect of your work
• Positive and proactive personality, with a clear drive to complete tasks and support the team

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you\'ll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Flexible hybrid working
• 25 days\' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What\'s the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates. We\'re Disability Confident Committed, so if you\'re a person with a disability, if you\'re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we\'ll be happy to make reasonable adjustments to our processes for you.