Customer Service Executive / Supply Planner

Parkside Office Professional; Slough; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading staffing agency is seeking an experienced Customer Service Executive in Slough. This role is focused on supply chain support and order management. Candidates should have strong experience in managing customer orders, excellent communication skills, and the ability to coordinate with supply chain and logistics teams. Responsibilities include processing orders, managing inventory levels, and preparing reports to enhance operational efficiency. This position offers a unique opportunity to grow within the logistics field.

Qualifications

• Experience in customer service with a focus on order management.
• Ability to coordinate with supply chain and logistics teams.
• Proficient in maintaining documentation and reporting.

Responsibilities

• Manage end-to-end order processing including adjustments and returns.
• Liaise with supply chain to track shipments and monitor inventory levels.
• Prepare reports on orders and delivery performance.

Skills

Strong order management experience

Excellent customer support

Tools

CRM systems

ERP systems

Job description

My client is seeking an experienced Customer Service Executive who is ready to take the next step into Supply Chain. This role is ideal for someone with strong order management experience who wants to build capability in logistics, inventory coordination, and supplier management while continuing to deliver exceptional customer support.

Key Responsibilities

Customer & Order Management

• Manage end-to-end order processing, including order entry, confirmation, adjustments, and returns
• Ensure orders are fulfilled accurately and on time, coordinating across internal teams
• Provide timely updates on product availability, lead times, and delivery status
• Resolve customer inquiries regarding orders, deliveries, and stock levels

Supply Chain Support

• Liaise with supply chain, warehouse, and logistics teams to track shipments
• Monitor inventory levels and flag potential shortages or delays
• Assist with planning activities by providing order trends and customer demand insights
• Support supplier communication regarding order status, delivery schedules, and discrepancies

Operational Coordination

• Maintain accurate documentation within CRM / ERP systems
• Prepare weekly and monthly reports relating to orders, delivery performance, and inventory

Participate i...