Customer Service Executive - Repairs

AJ Walter Aviation; Slinfold; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

AJW, a leading player in the aviation industry, seeks a Customer Repairs Executive to support their Customer Service Team. This role focuses on managing repair orders and improving operational efficiency while ensuring high service standards. Candidates should be detail-oriented with experience in customer service and strong communication skills, ready to thrive in a dynamic work environment.

Benefits

Team fun budget

Access to LinkedIn Learning

Onsite gym

Discretionary bonus

Private healthcare

Qualifications

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Highly organized with attention to detail.

Responsibilities

• Support the Customer Service Team Leader with daily tasks.
• Manage repair orders and handle customer transactions.
• Collaborate across departments to improve business processes.

Skills

Communication

Interpersonal Skills

Organizational Skills

Proactive Approach

Decision-Making

Tools

Microsoft Office

Job description

AJW Group is a global leader in the supply, exchange, and repair of aircraft components. We support airlines and MROs with efficient, reliable solutions to keep fleets operational. The role of a Customer Repairs Executive supports the Customer Service Team Leader with key day-to-day tasks, including raising repair orders, managing orders, and handling customer transactions to ensure smooth operational delivery.

Key Responsibilities include:

• Support the Customer Service Team Leader in delivering high service standards and meeting both customer and business objectives.

• Actively contribute to MRO Operations and ensure compliance with updated procedures.

• Drive cost savings and process efficiency across the repair cycle.

• Support the team in meeting service contracts and departmental goals.

• Liaise with vendors to manage costs and improve profitability.

• Assist with operational decisions and problem-solving.

• Collaborate across departments to improve and implement business processes.

• Work closely with Sales, SSM, and MRO teams to maximise customer opportunities.

About you

• Previous experience in a customer service or administrative role.

• Strong communication and interpersonal skills, with the ability to work effectively across teams.

• Highly organised with strong attention to detail and the ability to prioritise in a fast-paced environment.

• Confident in decision-making and problem-solving to support daily operations.

• Comfortable using Microsoft Office and internal business systems.

• Proactive and adaptable, with a focus on continuous improvement.

• Desirable: Experience within the aviation industry or supply chain/logistics environment.

• Desirable: Knowledge of repair order processes and vendor cost management.

About us

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• Opportunities to take part in charity events, volunteering, and community projects.

• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.

• A discretionary bonus and private healthcare.

• Relocation support if you're moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.