Customer Service Executive - Partner Business

Daisy Communications; Nelson; On-site; GBP 23,000; Full time

Job summary

A telecommunications company in Nelson is seeking a Customer Service Executive to deliver excellent service and support Business Partners. The role requires strong communication skills, problem-solving abilities, and the capacity to work in a fast-paced environment. Benefits include 25 days holiday, professional development opportunities, and discounts at retailers.

Benefits

25 days holiday plus bank holidays

£500 referral bonus scheme

Professional development opportunities

Eye care vouchers

Discounts at over 1,200 retailers

Additional day off for birthdays or weddings

Qualifications

• Strong questioning and listening skills to identify issues.
• Ownership of issues and follow-through.
• Flexible approach and positive attitude.

Responsibilities

• Provide a right first-time level of service ensuring customer expectations are met.
• Support Business Partners with their customer base.
• Manage customer queries to final resolution.

Skills

Ability to work in a fast-paced service environment

Excellent communication skills

Problem-solving

Proficient in Microsoft Office

Attention to detail

Ability to work independently and as part of a team

Job description

Customer Service Executive - Partner Business, Nelson

Location: Nelson, United Kingdom

Job Category: Other

Salary: £22,308

Work Schedule: Monday to Friday, 8:30/9:00 - 17:00/17:30

Key Responsibilities:

• Provide a right first-time level of service ensuring customer expectations are met.
• Refer any growth, revenue, or churn opportunities identified to the Business Partner & internal account manager.
• Support Business Partners with their customer base to increase their customer base and recognize Daisy as their preferred partner.
• Identify and escalate process issues, offering suggestions for resolution.
• Build and maintain good relationships with internal and external customers and other departments.
• Establish rapport with customers, providing accurate and timely information to instill confidence.
• Deliver against key business objectives, service level agreements, and performance indicators.
• Ensure thorough notes are entered into systems after each customer contact, attaching relevant documents.
• Manage customer queries, objections, and escalations to final resolution.

Qualifications:

• Ability to work in a fast-paced service environment.
• Proficiency with Microsoft Office packages.
• Ability to analyze and interpret data.
• Ownership of issues and follow-through.
• Strong questioning and listening skills to pinpoint issues.
• Flexible approach and positive attitude.
• Excellent communication skills, both verbal and written.
• Problem-solving and attention to detail.
• Ability to work independently and as part of a team.
• Assertive and professional telephone manner.

Additional Benefits:

• 25 days holiday plus bank holidays, increasing with service up to 30 days.
• £500 referral bonus scheme.
• Professional development opportunities.
• Eye care vouchers and discounted Medicash membership.
• Sim deals for employees and family/friends.
• Discounts at over 1,200 retailers.
• Additional day off for birthdays or weddings.

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