Customer Service Executive (Part Time)

Coveris UK; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading packaging company in the East Midlands is looking for a customer service representative to manage high-profile accounts in the food packaging sector. The role entails handling customer inquiries, processing orders, and ensuring customer satisfaction with the ability to work under pressure. Candidates should possess strong communication skills and familiarity with Microsoft Office. This position entails working three days a week in the Derby office.

Qualifications

• Experience in customer service or administration role.
• Excellent written and verbal communication skills.
• Pro-active and enthusiastic with a positive attitude.

Responsibilities

• Manage accounts of high-profile customers.
• Handle incoming enquiries via telephone and email.
• Ensure fulfillment of customer orders.

Skills

Customer service experience

Excellent communication skills

Numeracy skills

Ability to work under pressure

Team player

Knowledge of Microsoft Office

Job description

Overview

An exciting new role has become available in our Derby sales office to work 3 days per week (days-tbc). You will be managing the accounts of high-profile customers in the food packaging industry.

Responsibilities

• Dealing with incoming enquiries via telephone & email.
• Communicating with various suppliers.
• Making outbound calls to customers as required.
• Checking fulfillment of orders due.
• Raising customer orders by email & phone.
• Complete weekly stock reports for customers.
• Updating and recording data via our CRM system.
• Internal system housekeeping.
• Update of Pricing within internal system & customer price lists.
• Effectively manage stock levels and alert external sales towards non-movement of stock.
• Complaint handling - raising internal NCs for credits/claims.
• Processing customer complaints to manufacturing site for investigation.
• Collating documentation upon request.
• Supporting other team members.

Qualifications

• Experience in customer service/administration role.
• Excellent communication skills both written & verbal.
• Accurate numeracy skills.
• The ability to work under pressure.
• Pro-active, positive, enthusiastic – demonstrating a ‘can do’ attitude.
• Team player with the ability to multi-task and working independently.
• Knowledge of Microsoft Office software.