Customer Service Executive - MRO

Line-Up; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Executive in Greater Manchester. You will assist with order coordination, prepare quotations, and manage invoices, ensuring customer satisfaction in a fast-paced environment. The ideal candidate has experience in office administration and preferably in aviation or engineering settings. This is a permanent, full-time role with Monday to Friday hours.

Qualifications

• Experience in office administration and production or planning environments.
• Experience in Aviation or in a technical or manufacturing/engineering setting.
• Competent in using business systems for data entry and reporting.

Responsibilities

• Coordinate and track customer order progress.
• Prepare and manage cost quotations for customers.
• Raise and manage purchase orders with suppliers.
• Produce and update weekly customer status reports.
• Generate and manage customer invoices.

Skills

Organizational skills

Multitasking

Customer communication

MS Office proficiency

Attention to detail

Job description

On behalf of our client, we are looking for a Customer Support Executive to join them on a permanent basis. This is a pivotal role that supports both office operations and workshop production planning, ensuring efficient progression of customer orders from initial quote through to delivery and invoicing.

Role: Customer Support Executive

Pay: On Application

Location: Greater Manchester

Hours: Monday - Friday 8:00 - 16:00

Status: Permanent

Key Responsibilities

• Coordinate and track customer order progress in collaboration with the Workshop Manager
• Prepare and manage cost quotations for customers
• Raise and manage purchase orders with suppliers
• Produce and update weekly customer status reports
• Generate and manage customer invoices
• Monitor and progress customer orders through internal systems
• Process and manage warranty-related orders
• Provide general administrative and coordination support to ensure customer satisfaction
  
  

Experience

• Experience in office administration and production or planning environments
• Experience in Aviation or in a technical or manufacturing/engineering setting
• Strong organisational and multitasking skills
• Confident with managing customer and supplier communication
• Competent in using MS Office and business systems for data entry and reporting
• Good attention to detail and a proactive approach to task completion
  
  

Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants.

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