Customer Service Executive - Luxury Brand & Hybrid!

ZipRecruiter; City Of London; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

A luxury skincare brand is seeking a proactive Customer Service Executive on a 6-month FTC basis, working part-time hours. The role involves handling customer enquiries, driving sales initiatives, and ensuring exceptional service. Candidates should have customer service experience within a luxury brand, strong communication skills, and the ability to adapt in a fast-paced environment. Hybrid working is available, requiring office presence only one day per week.

Qualifications

• Experience within a luxury or premium brand environment preferred.
• Strong written and verbal communication skills are essential.
• Ability to work independently while maintaining professionalism.

Responsibilities

• Handle customer enquiries with professionalism and warmth.
• Drive sales initiatives and enhance customer engagement.
• Manage the customer experience including orders and complaints.

Skills

Customer Service experience

Exceptional communication skills

Attention to detail

Adaptability in fast-paced environments

Job description

Job Description

This is an incredibly exciting and rare opportunity to join a luxury high-end skincare brand as a Customer Service Executive. We are seeking a proactive, personable, and switched-on individual to join the team immediately on a 6-month FTC basis and working part-time hours. Amazing opportunity, great brand / culture, and hybrid working on offer - this is a highly sought-after employer to work for and a fabulous opportunity.

The company is going through a period of growth and as such it is a very fast-paced role. We require Customer Service experience within an office environment, ideally a luxury brand. You will be a proactive, personable, and switched-on individual available to join the team immediately.

Hybrid working - only needed in the office 1 day per week.

WHAT YOU'LL DO

• Handling customer enquiries across multiple channels with professionalism and warmth
• Driving sales initiatives and customer engagement
• Establishing long-term relationships with customers to enhance repeat business and up-selling
• Managing the customer experience online - placing orders, managing refunds, exchanges
• Handling complaints and monitoring feedback - sharing with relevant internal teams
• Overall providing an exceptional customer experience via calls, email, social media platforms

WHO YOU ARE

• Customer Service experience, ideally within luxury / premium brand environment
• Confident with exceptional communication skills, both written and verbal
• Strong attention to detail and ability to work independently
• Personable, professional, and eager to hit the ground running
• Ability to adapt in a fast-paced environment

We are moving quickly on this search - interviews will commence immediately.

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