Customer Service Executive – Key Accounts

Recruitment Avenue; Birmingham; On-site; GBP 23,000; Full time

Job summary

An established industry player is looking for a dedicated individual to thrive in a fast-paced call center environment. This role focuses on providing exceptional service to key accounts via telephone and email, assisting with vehicle reservations, and ensuring customer satisfaction. You will manage the entire vehicle rental process, from reservations to delivery and collection, while maintaining strong relationships with colleagues and customers. If you are customer-oriented and can perform under pressure, this opportunity is perfect for you to make a significant impact in a dynamic team.

Qualifications

• Strong communication skills with a focus on customer service.
• Ability to manage high volumes of calls and reservations.

Responsibilities

• Handle a high volume of inbound calls and process reservations.
• Maintain good relationships with colleagues and rental stations.
• Complete customer satisfaction call-backs after vehicle delivery.

Skills

Excellent telephone manner

Excellent verbal and written communication

General computer literacy – Microsoft Office

Customer Service / Administration background

Ability to perform under pressure

Customer orientated

Job description

In the role you will be working within a fast-paced call centre environment, our client is seeking an individual who can provide a professional and friendly service to a number of key accounts via telephone and email.

You will be assisting in the vehicle reservation process, supporting vehicle rental queries, and resolving issues that arise.

Full vehicle rental management including processing of reservations, oversee vehicle delivery, through to vehicle collection, including customer aftercare

Salary:£22,360

Hours:

• Mon to Fri: 8am to 5pm or 9am to 6pm
• One Saturday in every three: 8am to 1pm

Responsibilities:

• Deal with a high volume of inbound calls from customers
• Process a high volume of reservations, discussing terms and conditions with customers whilst accurately completing data entry
• Establish and maintain a good working relationship with colleagues and rental stations
• Deliver against personal targets and support team in delivering against agreed service levels
• Management of required daily, weekly, and monthly reports
• Complete customer satisfaction call-backs following vehicle delivery
• Any other ad hoc duties required

Key skills required:

• Excellent telephone manner
• Excellent verbal and written communication
• General computer literacy – Microsoft Office
• Customer Service / Administration background is desirable, but not essential
• Ability to perform under pressure
• Customer orientated