Customer Service Executive (German Speaking)

Anne Jagger Recruitment; London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A prestigious recruitment agency in London is seeking a Customer Service Executive who speaks German. The role involves supporting SME clients in a dynamic fintech environment. Ideal candidates should be business fluent in both German and English, with excellent communication skills. This position offers competitive salary and benefits, including private medical insurance and subsidised lunches.

Benefits

Private Medical Insurance

Subsidised lunch (daily)

Monthly in-office Masseuse

Team and Company Socials

Football Power League / Paddle Club

Qualifications

• Must possess strong communication skills to interact with business owners.
• Experience in customer service roles is beneficial.
• Ability to work with enterprise technology platforms.

Responsibilities

• Answer inbound calls and address customer inquiries.
• Monitor customer service inbox for efficient support.
• Engage effectively with customers via phone, email, and chat.

Skills

Business fluent in German

Business fluent in English

Effective communication

Professional interaction via various channels

Job description

Job Title: Customer Service Executive (German Speaking)

Location: High Holborn, London (100% Office Based)

Our client is a dynamic and innovative Fintech business dedicated to delivering fast, flexible and affordable funding to their vast European client base. We are looking for proactive and organised Customer Service Executives to join the German territories' team and provide essential support to their SME clients. This is an excellent opportunity to advance your B2B customer support career and develop your skills in a supportive and friendly environment.

Position Details:

Job Title: Customer Service Executive (German Speaking)

Location: High Holborn, London

Salary Range: £27,000 - £29,000 per annum + bonus

Hours: 9am - 6pm, Monday to Friday

Start Date: Ideally September, with interviews over the next two weeks

Key Responsibilities:

• Communicate with business owners daily, answering inbound calls and addressing any questions they may have
• Monitor support and customer service inbox to ensure that we consistently reach top service levels
• Work with various enterprise technology platforms
• Engage effectively with customers via phone, email and chat ensuring clear and professional interactions
• It is essential you are business fluent in German and English

Benefits:

• Private Medical Insurance
• Subsidised lunch (daily)
• Monthly in-office Masseuse

• Team and Company Socials
• Football Power League / Paddle Club

Why Join:

• Award-Winning Workplace:Recognised as one of the Best Places to Work 2024 and 2025 by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: Recognised as a Top 250 Fintech Worldwide company by CNBC.

How to Apply:

If you are organized, enthusiastic, and ready to take on a varied role, we would love to hear from you. Join to be part of a team that values innovation, collaboration, and customer satisfaction!