Customer Service Executive - French

TN United Kingdom; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a French-speaking Customer Service Executive to join their dynamic team in Lancashire. In this role, you will be the key coordinator for customer orders, ensuring seamless processing and exceptional service delivery. Your responsibilities will include managing order entries, maintaining communication with clients, and resolving queries efficiently. This position offers an exciting opportunity to contribute to a mission-driven organization, where your skills will play a vital role in enhancing customer satisfaction and operational excellence. If you are passionate about delivering top-notch service and thrive in a collaborative environment, we want to hear from you!

Qualifications

• Experience in administrative and customer service roles is essential.
• Fluency in French is required for effective communication.

Responsibilities

• Accurately process customer orders and maintain delivery targets.
• Handle communication with internal and external contacts professionally.

Skills

Customer Service

Fluency in French

Communication Skills

Organizational Skills

Attention to Detail

Education

Experience in Administrative Roles

Experience in Customer Service Roles

Job description

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Customer Service Executive - French, Lancashire

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Client:

LGC Group

Location:

Lancashire, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3419a4aaacc2

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Company Description

ABOUT LGC STANDARDS:

As a division of LGC Group, we're the UK’s National Measurement Institute for chemical and bioanalytical measurements. Here's why you should join us:

Global Impact: We lead in manufacturing and providing quality assurance tools, influencing analytical needs in 120+ countries.

High Standards: Our expertise ensures the highest standards, accredited to ISO 17025 and ISO 17034.

Customized Solutions: Adaptability is our strength; we tailor solutions to meet our customers' analytical needs.

Innovation for Safety: We innovate and apply science to ensure the safety and integrity of products, contributing to a safer world.

Join LGC Standards — Be part of our mission for a safer world through science!

Job Description

Exciting Opportunity for a French-speaking Customer Service Expert based in the Bury Manchester area.

We are looking for someone to join our team to ensure seamless order coordination across channels and sectors, delivering exceptional service to our customers! As the key coordinator, you'll manage orders, ensure timely processing, and meet customer requirements. Your impact will contribute to our commitment to top-notch service.

Join our team as a pivotal player in delivering exceptional service to our customers! As the key coordinator of customer orders across all channels and Product/Business Sectors, you will ensure seamless handling, management, and successful completion of orders.

The responsibilities include timely entry into the system, adherence to promised delivery dates, and fulfillment of customer purchase order requirements. In this role, We are looking for someone to take pride in meticulously handling ATCC inquiries and orders, following guidelines for New Account Application approvals and meeting MTA contractual obligations.

Key Responsibilities:

Close collaboration with the ATCC Tech Team and Sales Leads is essential to ensure compliance and meet demand fulfillment needs. Your impact will contribute to the continuity of the highest level service experience for our valued customers, from order entry to delivery and payment.

• Accurately process customer orders, ensuring timely entry into the system.
• Provide assistance and maintain On Time In Full (OTIF) delivery targets.
• Professionally handle communication with internal and external contacts via various channels.
• Resolve customer queries and manage Service Cloud Case, ensuring tasks are completed promptly.
• Run end-of-day check reports and maintain agreed delivery dates in the system.
• Fluent in French.

Qualifications

• Previous experience in administrative and customer service roles.
• Positive attitude, excellent communication, and organizational skills.
• Attention to detail and ability to work under pressure.
• Fluent in French

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website