Customer Service Executive -Devizes

Ford & Slater Newark; Devizes; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Executive to join their dynamic DAF Fleet Services team in Devizes. This role offers a unique opportunity to provide bespoke fleet management solutions while ensuring clients receive exceptional service. You'll thrive in a fast-paced, friendly environment where your troubleshooting skills and customer service expertise will shine. With comprehensive training, career progression opportunities, and a supportive team culture, this position is perfect for those looking to make a significant impact in the automotive sector. Join a company that values its employees and fosters growth.

Benefits

Quarterly team bonus

DAF customer service training

22 days holiday (plus statutory)

Employee recognition competitions

Team building activities

Employee assistance programme

Career progression opportunities

Pension

Cycle to work scheme

Qualifications

• Can do attitude and ability to think on your feet.
• Proven track record of providing world class customer service.

Responsibilities

• Act as a customer service champion ensuring compliance.
• Document all correspondence with clients in the system.
• General administration for the smooth running of the department.

Skills

Customer Service

Communication Skills

IT Literacy

Troubleshooting

Organizational Skills

Resilience

Job description

Do you want to work in a fast paced, friendly environment? Due to substantial growth, we currently have an exciting position as a Customer Service Executive in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.

As a Customer Service Executive, we can offer you:

• Salary of up to £26,000 (depending on your customer service experience)
• Quarterly team bonus of up to £1,250 (up to £5,000 a year)
• Excellent DAF customer service training & development opportunities – in house and manufacturer’s
• 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee recognition competitions
• Hosting our own mini events, food days and much more
• Team building activities offsite
• Employee assistance programme
• Career progression opportunities
• Pension
• Cycle to work scheme
• Office based with potential to go hybrid in the future

Who are we looking for as a Customer Service Executive:

Ideally, you will have the following skills / experience but training will be provided:

• Most importantly, you’ll have a can do attitude.
• Enjoy troubleshooting and have the ability to think on your feet.
• A proven track record of providing world class customer service.
• Exceptional communication skills both written and verbal.
• A high level of IT literacy and comfortable speaking to clients on the phone and using email.
• Be organised, resilient and have the ability to work on your own initiative.
• Any experience of fleet Management or the automotive sector would be an advantage but not essential.
• Full UK driving licence (preferred).

The Customer Service Executive role / responsibilities include:

• To be a customer service champion.
• Ensure our clients' fleet is compliant and they are adhering to their legal responsibilities.
• Own inspection and maintenance plans and communicate these to customers.
• Document all correspondence with clients in the appropriate system or database.
• General administration duties required for the smooth running of the Customer Service Department.

Working Monday – Friday, 8am to 5pm.

Apply today to start your Customer Service Executive journey with DAF Fleet Services

Apply for Customer Service Executive - Devizes