Customer Service Executive, Birmingham

TN United Kingdom; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking Customer Service Representatives in Birmingham. This role offers a variety of shifts and the potential for permanent positions after a successful trial period. You will work in a supportive environment, handling inbound and outbound calls while providing top-notch customer service. Enjoy benefits like free parking, a relaxed dress code, and opportunities for career progression. Full training is provided to ensure your success in this role, making it an excellent opportunity for those looking to grow in the customer service field.

Benefits

28 days paid annual leave

Online payslips

Weekly pay

Pension contributions

Free parking

Proximity to public transport

Free tea and coffee

Team-building activities

Social events

Onsite amenities

Qualifications

• Experience in customer service roles preferred.
• Ability to handle queries professionally.

Responsibilities

• Logging orders and working with existing clients.
• Providing excellent customer service to clients.
• Handling customer queries efficiently.

Skills

Customer Service

Computer Literacy

Job description

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Client:

The Best Connection

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

95e324343ccf

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

VARIETY OF SHIFTS AND LONG TERM ROLES

Our client, a large global logistics company based in Hams Hall, Birmingham, requires Customer Service Representatives, with positions leading to permanent roles after a successful trial period.

Working in a clean environment and within a great team, duties include handling inbound/outbound calls from existing clients. Full training is provided, and computer literacy is necessary.

Key Responsibilities:

• Logging orders and working with existing clients.
• Providing excellent customer service to internal and external clients.
• Handling customer queries professionally and efficiently.
• Working as part of a team within set timescales.
• Benefits include free parking, proximity to public transport, free tea and coffee, a 3-day induction, various shifts, and overtime options.
• Onsite amenities include a pool table, dartboard, big TV for sporting events, team-building activities, and social events.
• Immediate start with ongoing work and career progression opportunities.
• Full training provided, including a training buddy, and a relaxed dress code.

Rate of Pay:

• £11.44 per hour / £17.16 per hour overtime

Hours of Work:

Various shifts working 8 hours between 07:00 and 18:00, Monday to Friday:

• 07:00 – 15:30
• 07:30 – 16:00
• 08:00 – 16:30
• 08:30 – 17:00
• 09:00 – 17:30
• 09:30 – 18:00

Benefits of working for The Best Connection:

• 28 days paid annual leave
• Online payslips, weekly pay, and pension contributions