Customer Service Executive Adore Recruitment

Tufferman; Chelmsford; On-site; GBP 25,000 - 26,000; Full time

Job summary

An innovative retailer of home and industrial storage solutions is seeking a Customer Services Executive to join their dynamic team in Writtle. This role is perfect for someone with a passion for customer service and a knack for communication. You will be responsible for providing exceptional service through various channels, helping customers navigate their options, and resolving any issues that arise. With a supportive work environment and comprehensive training provided, this is an exciting opportunity to grow your career in a friendly and fast-paced setting. If you thrive in busy environments and enjoy helping others, this position is tailored for you.

Benefits

Casual Dress

Employee Discount

Free Parking

On-site Parking

Qualifications

• Previous experience in a customer service environment is essential.
• High standard of written and spoken English required.

Responsibilities

• Ensure high customer service via phone, live chat, and email.
• Advise customers on storage solutions and process orders.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Complaint Handling

Tools

Computer Literacy

Job description

Customer Services Executive – Writtle

Job post: TUFFERMAN Writtle

Salary: £25,000 – £26,000 a year

Job Type: Full-time

Location: Writtle, Essex

Working Hours: 8.30am to 5.30pm, Monday to Friday

Benefits:

• Casual dress
• Employee discount
• Free parking
• On-site parking

Overview:

We’re a young and growing retailer of home and industrial storage solutions based close to Chelmsford, Essex. We are looking to recruit an experienced customer services executive to join our small and friendly team.

We are looking for someone with a high standard of written and spoken English. You’ll be outstanding on the phone and able to quickly get to grips with the complexities of our products and business.

Minimum Requirements:

• Previous experience working in a Customer Service environment is essential.
• Good attention to detail, organized, computer literate, and able to work effectively as part of a team.

This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work and thrives in a busy environment.

Job Responsibilities:

• Ensure a high level of customer service by telephone, live chat, and email.
• Advise customers on our range of storage solutions for home and business.
• Process orders over the phone.
• Resolve delivery issues and tactfully deal with occasional complaints.
• Reply to inquiries via email, live chat, and over the phone.
• Perform general administrative tasks.
• Continually develop and increase product knowledge.

Personal Skills:

• Able to work on own initiative and as part of a team.
• Experience in complaint handling.
• Confident with a positive, can-do attitude.

The successful candidate will ideally be located within a 10-15 mile radius of our office in Writtle.

We provide full training on products and systems.

If this role is for you, then please apply today!