Customer Service Executive – £30k

Recruitment Avenue; London; On-site; GBP 30,000; Full time

Job summary

An established industry player in travel is seeking a vibrant Customer Service Executive to join their Car Hire and Customer Care department. In this role, you will handle customer service queries through various channels, ensuring a professional and understanding approach. The ideal candidate will have at least 2 years of customer care experience, particularly within the travel sector, and possess excellent communication skills. This is an exciting opportunity to contribute to a leading company that has been recognized for excellence in service for over 35 years. If you thrive in a dynamic environment and enjoy helping customers, this position is perfect for you.

Qualifications

• Minimum 2 years of customer care experience, preferably in travel.
• Strong verbal and written English skills are essential.

Responsibilities

• Liaising with sales staff, suppliers, and customers regarding complaints.
• Problem-solving to resolve issues at the first point of contact.

Skills

Customer Care Experience

Verbal Communication

Written Communication

Problem Solving

Organisational Skills

Attention to Detail

Adaptability

Initiative

Job description

Job Title – Customer Service Executive

Department/Sector – Travel

Job Location – London

Salary and benefit – £30k

Our client is one of the UK’s leading travel companies who have been selling worldwide holidays for 35 years and have achieved the status of a top 100 company for 10 years.

They are recruiting a bubbly outgoing customer service executive that will be joining the Car Hire and Customer Care department.

In the role you will be dealing with customer service queries either by telephone, letter or email.
You must have excellent communication skills both verbal and written.

Good listening and organisational skills is essential in the role.

They will need you to remain calm in diverse circumstances and respond in a understanding and professional manner.

Key Responsibilities:

• Liaising with sales staff, suppliers and customers regarding complaint issues
• Problem solving, striving to resolve issues at first point of contact
• Responding to complaints by letter or by telephone following ABTA guidelines
• Maintaining a full understanding of company processes and contractual obligations

Key Skills:

• Minimum 2 years customer care experience preferably within the travel sector
• Good command of verbal and written English
• Problem solving and organisational skills
• Strong communication and listening skills
• Attention to detail and accuracy
• Adaptability
• Initiative