Customer Service Executive

Michael Page (UK); York; On-site; GBP 26,000 - 30,000; Full time

Job summary

A reputable non-profit organization in York seeks a Customer Service Executive to enhance its customer support team. The role focuses on handling customer inquiries primarily over the phone, ensuring a seamless experience from query resolution to claim processing. Candidates should exhibit strong communication abilities, empathy, and a knack for problem-solving, with previous experience in customer service being advantageous. This organization offers competitive salary, full training, and excellent benefits including free gym access and generous holidays.

Benefits

Free gym on site

Generous holiday allowance

Option to buy and sell holidays

Regular incentives

Qualifications

• Experience in customer service from varied backgrounds like retail or hospitality.
• Strong communication skills and excellent telephone manners.

Responsibilities

• Support members with enquiries related to healthcare services offered by the business.
• Correspond with customers primarily over telephone ensuring high-level care and support.
• Process customer claims and handle transactions seamlessly.

Skills

Telephone manners

Communication skills

Problem-solving

Teamwork

Empathy

Job description

• A new exciting Permanent Customer Service Executive Opportunity in York!
• To work for a reputable Non For Profit Business!

About Our Client

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Service Executive to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Job Description

As a Customer Service Executive you will be supporting members with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent telephone manner and strong communication skills

Passionate about helping and supporting customers providing the best solution for them

A high level of empathy and understanding

An excellent problem solver

A good team player

What's on Offer

Salary of £26000+ reputable business within the non for profit sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview