Customer Service Executive

JR United Kingdom; York; On-site; GBP 31,000 - 37,000; Full time

Job summary

A not-for-profit organization in York is seeking a Customer Service Executive to join their dedicated contact centre team. The role requires exceptional communication skills and a commitment to supporting healthcare professionals across the UK. Candidates should possess emotional intelligence and a problem-solving mindset, ensuring that members receive the highest level of service. Benefits include a competitive salary, private medical insurance, and generous annual leave.

Benefits

Annual leave 22 days plus Bank Holidays

Private medical insurance

Season ticket loan scheme

Enhanced Maternity and paternity pay

Contributory Pension Scheme

Group Income protection insurance

Employee assistance programme

Holiday purchase scheme (up to 5 days)

Qualifications

• Experience in Customer Service, Contact Centre, or Membership essential.
• Ability to absorb and apply complex information.
• Resilience and ability to work under pressure.

Responsibilities

• Provide expert support to members in a professional and empathetic manner.
• Ensure efficient, accurate, and warm customer service.
• Work collaboratively in a high-performing contact centre environment.

Skills

Excellent communication skills

Emotional intelligence

Problem-solving skills

Attention to detail

Teamwork

Job description

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Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)

Full Time, Permanent

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential

Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for a Customer Service Executive.

Overview

They are seeking exceptional individuals to join their high-performing contact centre, providing expert support to members of the medical and dental professions.

Their members range from medical students just beginning their careers to senior consultants. They expect an efficient, accurate, and professional service that is also warm and empathetic.

Key skills include:

• Excellent verbal and written communication skills, including accurate grammar and spelling
• The ability to absorb, retain, and apply complex information – an excellent memory is essential
• High levels of emotional intelligence and the ability to demonstrate empathy, tact, and professionalism in all interactions
• Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
• High attention to detail and a commitment to accuracy
• Strong problem-solving and critical thinking skills
• Resilience and the ability to work under pressure
• Self-motivated with a strong work ethic and a commitment to self-development
• A team player who contributes positively to a supportive and collaborative culture
• Open to feedback and a willingness to learn
• A genuine interest in supporting the UK medical and dental professions
• Ability to work in a professional, structured environment, with professional behaviour and conduct

Application Process

To apply, please send your CV. Due to the volume of applications, only successful applicants will be contacted. If you do not hear within 10 working days, please consider your application unsuccessful.

Membership Bespoke acts as a recruitment business for this role. They encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke has over 10 years of experience delivering tailored recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies in the UK.