Customer Service Executive

Morepeople 01780; Yate; On-site; GBP 25,000 - 26,000; Full time

Job summary

A dynamic organisation in Yate is seeking a motivated Customer Service Executive to join their team. You will provide exceptional service while managing customer queries and orders. The ideal candidate will have previous experience in customer service and strong communication skills. This onsite position offers a salary of £25,000 - £26,000, along with opportunities for personal growth.

Qualifications

• Previous experience in customer service, ideally within the manufacturing sector or similar.
• Ability to work within a team while maintaining individual accountability.

Responsibilities

• Provide exceptional customer service by prioritising customer needs.
• Accurately process and acknowledge customer orders.
• Handle and resolve customer queries and requests.

Skills

Strong communication skills

Confident phone manner

Job description

Customer Service Executive

Our client is a dynamic, forward-thinking organisation that prioritises the personal growth and development of its employees. They're all about creating a fantastic work environment, and now they are looking for a motivated Customer Service Executive to join their growing team.

The Role

We are looking for a dedicated and customer-focused individual who is confident on the phone and has a talent for building relationships. As part of the team, you'll be at the heart of providing excellent service to existing and potential clients.

Main Responsibilities

• Provide exceptional customer service by prioritising customer needs, ensuring a positive and supportive experience at all times.
• Accurately process and acknowledge customer orders, ensuring timely delivery and customer satisfaction.
• Handle and resolve customer queries and requests, demonstrating a proactive approach to problem-solving.
• Communicate lead times, order statuses, and any issues affecting delivery or product availability in a timely and clear manner.
• Ensure all digital and physical files are accurately maintained, compliant with audit standards, and easily accessible for internal use.

Required

• Previous experience in customer service, ideally within the manufacturing sector or similar.
• Strong communication skills with the ability to build rapport and trust with clients.
• Confident phone manner and comfortable handling customer queries.
• Ability to work within a team while maintaining individual accountability.

Salary

£25,000 - £26,000

Location

Yate, Bristol (onsite position)

How to Apply

If you are interested, please apply below, alternatively, contact Sandra on 07375 967911 or [e-mail]

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