Customer Service Executive

Gap Personnel; Wrexham; On-site; GBP 25,000; Full time

Job summary

A leading global brand is seeking a Customer Service Executive in Wrexham to ensure customer satisfaction. This 100% office-based role involves liaising with various departments and providing excellent customer service in a fast-paced environment. Candidates should have strong communication skills and experience in customer support.

Qualifications

• Confident in liaising with internal and external customers.
• Proficient in MS Office, especially Excel.
• Experience with CRM systems preferred.

Responsibilities

• Cross-sell and up-sell products when necessary.
• Respond to customer complaints and provide after-sales support.
• Manage electronic non-financial data and update customer database.

Skills

Communication

Customer Support

Time Management

Multi-tasking

Telephone Etiquette

Education

GCSE grade C or above

Tools

MS Office

SAP

SAGE

Job description

Customer Service Executive

£25k per annum

Monday - Friday / 9am – 5:30pm

Wrexham

Own transport essential

Our client based in Wrexham area is currently recruiting a Customer Service Executive to join their team on a permanent basis.The purpose of this role is to ensure all customer satisfaction is achieved. Effectively bridging the gap between the sales team, internal & external customers, Finance, Logistics and related departments within the company to ensure the smooth completion of an end-to-end process. Fast-paced environment where the delivery of excellence in service is of paramount importance. Core part of a global brand UK, impressive growth plans.This is 100% office based role.

Performance Objectives

·Cross-selling or up-selling our Products as & when necessary.

·Proactively follow up with Customers in conjunction with key account managers.

·Work closely with the sales team to assist with their Customer’s sales objectives.

·Work effectively with all departments within the company to ensure customer requirements are met.

·Customer service plays a key part of the day-to-day role which is in integral part of the business.

·Respond to complaints from customers and give after-sales support when required.

·Assist in managing non-financial data in electronic form and present reports as & when requested.

·Regularly update customer database.

Person Specification

·GCSE grade C or above or international equivalent

·Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred, but not essential.

·Confident in liaising with internal and external customers.

·Familiarity in similar roles with CRM systems and practices

·Excellent communication and presentation skills.

·Strong telephone manners and listening skills

·Ability to multi-task, prioritise, and manage time effectively

·Ability to think independently, assumes accountability.

·Proven customer support experience or experience as a Customer service representative

·Resilient – ability to deal with pressurised situations and demanding customers

·A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount important.

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To apply please call gap personnel Wrexham branch on 01978 366666 alternatively, send your CV to [e-mail]

gap personnel group is committed to the selection, recruitment and development of the bestpeople, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.