Customer Service Executive

Recruit4Staff (Wrexham) Ltd.; Wrexham; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive in Wrexham. The role involves handling payment queries through inbound and outbound calls. Ideal candidates should have prior experience in telephone-based customer service, problem-solving skills, and good MS Office literacy. The position offers a salary of £26,000 per annum with standard benefits including a pension and holidays.

Benefits

Standard pension

20 days holiday (increasing up to 23 days)

Responsibilities

• Handle inbound and outbound calls and emails relating to invoice and payment queries.
• Contact customers about outstanding payments.
• Process payments over the phone.
• Adjust payment dates.
• Deliver high levels of customer service to support client retention.

Skills

Previous volume telephone-based customer service experience

Experience working with customer complaints and problem solving

Good MS Office literacy

Ability to cope under pressure in a call handling environment

Job description

Overview

Recruit4staff are representing a well-established waste management business in their search for a Customer Service Executive to work in Wrexham.

Job Details

• Pay: £26,000 Per Annum
• Hours of Work: Monday to Friday 8:30am till 5:00pm
• Duration: Permanent
• Benefits: Standard pension, 20 days holiday (increasing 1 day per year up to 23 days)

Job Role

As a Customer Service Executive, you will handle inbound and outbound calls and emails relating to invoice and payment queries. Your day-to-day duties include contacting customers about outstanding payments, processing payments over the phone, adjusting payment dates, and delivering high levels of customer service to support client retention.

Essential Skills, Experience, or Qualifications

• Previous volume telephone-based customer service experience
• Experience working with customer complaints and problem solving
• Good MS Office literacy
• Ability to cope under pressure in a call handling environment

Advantageous Skills, Experience, or Qualifications

• Confident communicator

Commutable From

Wrexham, Chester, Denbighshire

Similar Job Titles

Retentions Advisor, Credit Controller, Complaint Handler, Account Manager, Post-Sales Account Manager

For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.