Customer Service Executive

Recruit4staff; Wrexham; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team. This role involves handling customer inquiries, managing accounts, and ensuring timely communication regarding orders. With a focus on teamwork and effective communication, the successful candidate will enjoy a permanent position with opportunities for training and development. The company offers a competitive salary, free parking, and a supportive environment where you can thrive and grow. If you are passionate about customer service and looking for a rewarding career, this opportunity is perfect for you.

Benefits

Training and development opportunities

Free parking on-site

Pay increase after 2 years

Qualifications

• Proven customer service experience in an office environment is essential.
• Strong communication skills and ability to work in a team.

Responsibilities

• Handle incoming calls and ensure KPIs are met.
• Manage accounts and communicate effectively about delays.
• Provide support with order entry and returns.

Skills

Excellent telephone manner

Customer service experience

Basic computer skills

Teamwork

Job description

Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Customer Service Executive to work at their facility on Wrexham Industrial Estate.

For the successful Customer Service Executive, the client is offering:

• £24,683.75 per annum
• Monday - Friday - Either; 8:45 am - 5:15 pm / 9 am - 5:30 pm (Saturday Rota Approx 1 in 6 weeks once trained)
• Permanent role with a reputable company
• Training and development opportunities
• Free parking on-site
• Increase in pay after 2 years of service

The role – Customer Service Executive:

• Handling incoming calls ensuring KPIs are met
• Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively
• To answer technical questions
• Inputting orders on the same day as they're received
• To provide support with order entry and returns
• Accurate data entry

What our client is looking for in a Customer Service Executive:

• Must possess an excellent telephone manner - ESSENTIAL
• Previous customer service experience working in an office environment - ESSENTIAL
• Experience in dealing with customers
• Basic computer skills
• Must be able to work effectively as part of a team

Key skills or similar job titles:
Customer Service Agent, Customer Service Executive, Customer Service Advisor, Customer Service Assistant.
Commutable From:
Wrexham, Deeside, Ruabon, Chirk, Oswestry, Broughton.

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency.

Job Reference: opp-22804