Customer Service Executive

Exact Sourcing Limited; Uttlesford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive in Uttlesford. This role involves being the first point of contact for customers and ensuring a seamless experience via various communication channels. Candidates should possess a positive attitude and strong multitasking skills. The position emphasizes collaboration within a supportive environment, making it ideal for team players. This position offers opportunities for professional growth and development.

Qualifications

• Excellent, positive, and enthusiastic attitude towards customer service.
• Strong multitasking skills in a fast-paced environment.
• Ability to be a strong team player and thrive in collaboration.

Responsibilities

• Serve as the first point of contact for customers.
• Communicate with customers via email, live chat, and calls.
• Provide expert advice on the product range.
• Manage workload efficiently in a busy office environment.
• Collaborate with team members to achieve goals.

Skills

Positive attitude

Multitasking

Team player

Job description

Overview

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive environment? Our client is seeking a Customer Service team member to join its vibrant team.

Imagine working in a place where your contributions bring joy to thousands, and your professional growth is actively supported. Our client fosters a collaborative working environment, ensuring a healthy work-life balance. If you value being part of a business that genuinely cares about its people, this role could be the perfect fit for you.

Responsibilities

• As a Customer Service professional, you\'ll be the first point of contact for customers, ensuring their experience is seamless and positive. You\'ll be part of a fun, energetic team, dedicated to providing outstanding support and ensuring every interaction is handled with a "right first time" attitude.
• As a Customer Service Executive, you will:
• Communicate with customers via email, live web chat, and inbound calls.
• Liaise directly with experience providers to confirm arrangements and communicate updates to customers promptly.
• Provide expert advice on the product range.
• Prioritise and manage your workload efficiently in a busy office environment.
• Collaborate seamlessly with team members to achieve shared goals.

Requirements

• An excellent, positive, and enthusiastic attitude towards customer service.
• A "right first time" mentality in all tasks.
• The ability to prioritise and multitask effectively in a fast-paced setting.
• The ability to be a strong team player and really thrives in a collaborative environment.

Data and Application

By applying for the Customer Support Executive position, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you, and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact; and if not, we will be keeping your details on file for any future vacancies.

Exact Sourcing is an equal opportunity employer