Customer Service Executive

Terms: Full Time Role
Job Timing: 8 AM to 5 PM
Salary: Competitive

Responsibilities:

• Upkeep & improve Account Health(s) on e-commerce platform(s).
• Manage buyer messages (pre and post order queries on product details, order(s), return and refund, seller invoices for buyers, etc. within specified TAT / timelines).
• Manage & improve Voice of customer, Customer feedbacks.
• Manage platform notifications and messages (customer queries, buyer messages, account health related, returns and refunds, inventory, etc.).
• Manage customer returns & refunds and e-commerce platform claims (including return labels).
• Regular MIS / reporting (as per pre-defined frequency) on orders, messages, returns and refunds, claims, return labels, inventory, warehouse, etc.
• Provision of e-commerce reports to other teams as & when required.
• Stay up-to-date on emails & assigned tasks.
• Regular upkeeping of assigned worksheets.
• Support our client’s invoicing and collections process.

Skills Required:

• Bachelor's Degree.
• 2+ years of customer service experience.
• Good Communication Skills (Written & Oral).
• MS-Excel / MS-Word.
• Good communication and persuasion skills.
• Fluency in English.
• Problem Solving skills.