Customer Service Executive

Astute Healthcare Ltd.; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated customer service professional to enhance account health on e-commerce platforms. In this full-time role, you will manage buyer communications, oversee returns and refunds, and ensure customer satisfaction through effective reporting and feedback management. The position offers a dynamic work environment where your problem-solving and communication skills will be essential in supporting the invoicing and collections process. If you are passionate about customer service and thrive in a fast-paced environment, this is a fantastic opportunity to make a significant impact.

Qualifications

• 2+ years of customer service experience required.
• Bachelor's degree preferred for this role.

Responsibilities

• Manage buyer messages and improve account health on e-commerce platforms.
• Regular reporting on orders, messages, returns, and inventory.

Skills

Customer Service Experience

Communication Skills (Written & Oral)

MS-Excel

MS-Word

Fluency in English

Problem Solving Skills

Persuasion Skills

Education

Bachelor's Degree

Job description

Terms: Full Time Role
Job Timing: 8 AM to 5 PM
Salary: Competitive

Responsibilities:

• Upkeep & improve Account Health(s) on e-commerce platform(s).
• Manage buyer messages (pre and post order queries on product details, order(s), return and refund, seller invoices for buyers, etc. within specified TAT / timelines).
• Manage & improve Voice of customer, Customer feedbacks.
• Manage platform notifications and messages (customer queries, buyer messages, account health related, returns and refunds, inventory, etc.).
• Manage customer returns & refunds and e-commerce platform claims (including return labels).
• Regular MIS / reporting (as per pre-defined frequency) on orders, messages, returns and refunds, claims, return labels, inventory, warehouse, etc.
• Provision of e-commerce reports to other teams as & when required.
• Stay up-to-date on emails & assigned tasks.
• Regular upkeeping of assigned worksheets.
• Support our client’s invoicing and collections process.

Skills Required:

• Bachelor's Degree.
• 2+ years of customer service experience.
• Good Communication Skills (Written & Oral).
• MS-Excel / MS-Word.
• Good communication and persuasion skills.
• Fluency in English.
• Problem Solving skills.