Customer Service Executive

Do you have energy and an enthusiastic professional approach to deliver a top-quality service and get results in an account management environment? Do you want to work in a role that you can truly make your own? If so, we want to hear from you!

Shift pattern / Working hours

Monday to Friday 8:30am-5pm

The Customer Service Executive role is a Permanent position that will commence immediately. If you have a notice period with your current employer, we are willing to work around this.

Role Responsibilities

• Candidate attraction, management, and retention
• Developing an understanding of clients, their industry, culture, environment, and requirements to provide the best possible service
• Increasing growth in our existing client base
• Upselling and cross-selling to promote our services and maximize opportunities
• Liaising with clients and candidates daily to fulfill staffing requirements and maximize work opportunities for candidates
• Conducting telephone interviews with candidates and arranging face-to-face interviews with our recruitment consultants
• Carrying out Right To Work checks and ensuring full candidate compliance
• Assisting with payroll duties, including collating staffing hours, managing holiday entitlements, inputting hours into Bullhorn Scheduler, and handling payroll queries
• Meeting and greeting candidates in our office
• Performing routine in-house audits

Candidate Requirements

• Full UK driving license and own car, available for occasional business use
• Excellent organizational skills and ability to work under pressure
• Ability to prioritize tasks and manage workload efficiently
• Ability to work towards targets and deadlines
• Competence in Microsoft Mail, Excel, and Word
• Sales experience is advantageous

What’s in it for you?

Salary: £25,000 - £26,500

Uncapped commission

25 days holiday plus Bank Holidays and your Birthday off

Holidays increase with years of service

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities and are happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.