Customer Service Executive

Synertec Ltd; Telford; Hybrid; GBP 31,000; Full time

Job summary

A leading technology consultancy in the UK is looking for a Customer Account Executive to manage client relationships and ensure an excellent service experience. The ideal candidate should have an analytical mindset, experience with CRM systems, and a collaborative spirit. This position offers a hybrid working policy, generous holidays, and a supportive work environment.

Benefits

Hybrid Working Policy

25 days holiday rising to 30

8% employer contribution pension

Health Cash Plan

Flexible Weekly Wellbeing Time

Qualifications

• Experience in customer service roles, particularly in technology environments.
• Ability to work in fast-paced conditions and adapt to various technological systems.
• Strong interpersonal skills to build and maintain customer relationships.

Responsibilities

• Manage and develop long-term relationships with the account base.
• Interacting regularly with customers through meetings.
• Prioritize tasks effectively to deliver excellent customer experiences.

Skills

Analytical mindset

Experience with CRM systems

Customer focus

Adaptability

Collaborative approach

Job description

Overview

Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.

Location

Location: Wellington, Somerset

Salary

Salary: £30,195.48

Core Benefits

Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan (after completion of Probationary Period)

How Synertec will set you up for success as a Customer Account Executive

Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.

About your role as a Customer Account Executive

You are customer focussed and collaborative, with a logical mindset and the ability to learn a variety of technological systems which will be essential to your daily work. You will be used to working in a fast-paced environment, adaptable, and truly enjoy building long-term relationships with your account base. You will work closely with other teams, both through the business and with external customers. This is not a call centre environment - you will be encouraged to interact and have regular customer meetings, whilst prioritising your tasks effectively. Join our dynamic team as a Customer Account Executive and become part of our company’s pro-active customer management, to deliver an excellent and on-brand customer experience.

Essentials for You

• 25 days holiday, rising to 30, plus Bank Holidays
• Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
• Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we've got you covered
• Following a successful probationary period, you will be enrolled into our Health Cash Plan, where you can access optical, dental and other medical benefits
• Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time

Our Commitments

Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversity’s. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Mind’s Mental Health at Work Commitment.

Ok I’m in! Where do I sign?

Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.

• Please note that sponsorship is not available for this role

REF-(Apply online only)