Customer Service Executive

Just Recruitment Group; Sudbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

Une entreprise dynamique basée à Sudbury recherche un Customer Services Executive pour renforcer son équipe. Le poste implique de gérer les interactions clients par téléphone et par e-mail, de fournir des mises à jour sur les stocks, des informations de tarification et de livraison. Ce rôle est essentiel pour améliorer la satisfaction et la fidélité des clients, tout en favorisant la croissance organique de l'entreprise. Le candidat idéal doit posséder d'excellentes compétences en Excel et une forte orientation client.

Qualifications

• Expérience en tant que Customer Service Executive ou Key Account Handler.
• Connaissance des méthodes et techniques de gestion.
• Capacité à penser stratégiquement et à diriger.

Responsibilities

• Améliorer l'expérience client et créer une clientèle engagée.
• Prendre en charge les problèmes des clients et suivre la résolution.
• Développer des procédures, des politiques et des normes de service.

Skills

Excellent Excel skills

Client-facing skills

Communication skills

Troubleshooting skills

Customer service orientation

Job description

Just Recruitment is working with a great company in Sudbury that offers a stable team and a positive working environment. They are seeking a Customer Services Executive to join their long-standing team.

As the Customer Service Executive, you will deal directly with customers by phone or email, providing stock updates, pricing and delivery information.

You will provide excellent customer service and promote this throughout the organisation.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

To be considered for this role, you must have excellent Excel skills, including VLOOKUP's and Pivot Tables.

Key responsibilities include:

• Improving customer service experience, creating engaged customers and facilitating organic growth
• Taking ownership of customers' issues and following problems through to resolution
• Setting a clear mission and deploying strategies focused towards that mission
• Developing service procedures, policies and standards
• Keeping accurate records and documenting customer service actions and discussions
• Analysing statistics and compiling accurate reports
• Reviewing order input, both for accuracy and to understand the customer's business and requirements
• Managing office holidays and ensuring cover is in place

Key role requirements include:

• Proven working experience as a Customer Service Executive or Key Account Handler
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Strong Excel skills are required

Working hours: Monday to Friday, 8am to 5pm.

This is an excellent opportunity to join a growing business with the potential for development and career progression within the role.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.