Customer Service Executive

FOX28-WSJV news; Stevenage; On-site; GBP 24,000 - 26,000; Full time

Job summary

A well-established local business is seeking a Customer Service Executive to join their team in Stevenage. This role involves handling customer inquiries, managing orders, and ensuring high service standards. The ideal candidate will have excellent communication skills and proficiency in IT systems like Microsoft Office. A supportive environment and a competitive salary with a review after 6 months is offered.

Benefits

Full induction training

Ongoing support from team

Flexibility to accommodate life’s demands

Competitive salary with review after 6 months

Qualifications

• Experience in customer service preferred.
• Ability to deliver clear and helpful responses to inquiries.
• Capacity to handle customer interactions with empathy.

Responsibilities

• Handle customer enquiries via telephone, email, and Whats-app.
• Manage requests including processing orders and providing product advice.
• Ensure high customer service standards aligned with company policies.
• Provide general administrative support and participate in project work.

Skills

Proficiency in IT systems

Excellent communication skills

Patience and empathy

Strong listening skills

Tools

Microsoft Office

Job description

Overview

Salary: £24,000 - £26,000 (reviewed after 6 months). Hours: 37.5 per week, flexible between 9:00am – 5:30pm. Location: Office-based with flexibility when required.

We are delighted to be working with a well-established, family-run local business who pride themselves on creating a supportive and friendly working environment. This is an excellent opportunity to join their close-knit team as a Customer Service Executive, where you\'ll play a key role in delivering exceptional service to their valued customers.

Key Responsibilities

• Handling customer enquiries via telephone, email, and Whats-app
• Managing requests including processing orders, providing product advice, and tracking parcels
• Ensuring customer service standards are consistently high and in line with company policies
• General administrative support and participation in project work

Skills & Attributes

• Proficiency in IT systems, particularly Microsoft Office
• Excellent communication skills, both written and verbal
• Patience and empathy when dealing with customer enquiries
• Strong listening skills and the ability to provide clear, helpful responses

What’s On Offer

• Full induction, product, and system training
• Ongoing support from a welcoming and collaborative team
• Flexibility to accommodate life’s demands
• Competitive starting salary with review after 6 months

We welcome applications from experienced customer service professionals, but above all we are looking for individuals who are passionate about delivering outstanding customer experiences.

Essential Results Ltd specialise in recruitment. We are experienced recruiters with extensive local and business knowledge.

We are committed to placing people first.

Essential Results Ltd is an Employment Agency who provide permanent and fixed term contract services and an Employment Business who provide temporary services as defined under the Employment Agencies Act 1973. Essential Results Ltd will collect the personal details which job seekers provide to us for the purposes of providing job seekers with work-finding services. In providing this service to job seekers we may need to transfer their personal details to our client companies.

Essential Results Ltd is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age or perceived age, marital or civil partnership status or disability.

Work Location: In person

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